Calculation State Duration in HRSD Case Table

[AshutoshaP]

Hi Guys ,  I need to track and display the duration spent in specific state transitions within the HRSD module using the Metric Definition table.

The requirement is to capture the time spent when a record moves between the following states.

     Ready → Awaiting Approval: Calculate how long the record remained in Ready state before transitioning.

     Awaiting Approval → Work in Progress: Calculate the duration spent in Awaiting Approval state.

     Work in Progress → Close Complete: Calculate the duration spent in Work in Progress state.

Could Someone please assist me with this.

[Mark Manders]

What did you already try and didn't work? The system has OOB metric definitions (check 'scripted calculation' type metrics) you can use as example and add your own logic.