can not change password for user with a scoped HR role.,how to fix this issue? thanks in advance.

emilysumo
Tera Contributor

we get following error when user try to change password.

the scope human resource 'core' has scoped administration enabled and this user has protected roles   but you are not an administrator of the scope.

what i should do to fix this?

5 REPLIES 5

MGanon
Tera Guru

Using the admin user, I was unable to reset the password for users that had any affiliation with core OOB scoped apps, like Human Resources: Core. My admin user was also not able to see all of those core OOB scoped apps.

I reloaded the plugin demo data for the com.sn_hr_core plugin. The picture of the admin user changed and now I can update other users. I don't think that the plugin needed to be the com.sn_hr_core plugin but it worked.