Hi folks, I'm wondering if anyone else has encountered this use case. The OOTB sn_hr_core_case.work_notes READ ACL allows HR Agents of other COEs to see work notes of each other's respective COE. Has anyone updated a field level ACL to check the COE...
Once the request is approved by a manager, we have 3 different sets of documents that must be accepted by the employee, but only 1 applies for each case depending on data on that specific case (based on answers in the Record Producer). We want to sk...
Hi, I'm trying to configure the form fields on the HR Agent Workspace. I've done this successfully in the past by going to the HR case in the platform, changing the view to the Workspace UIB view and adding the necessary form sections and fields. Pr...
I am trying to find a way to change the column labels in a data table under a chart in reports (not performance analytics). By default, the table name is used. Can this be edited?
When i am creating a case via portal as agent in HR Agent workspace , I am getting a message "{hr_service_name} case was created. I want to remove this message.Can anybody help with source of this message.
Hi All, I want to remove the compose email section from the HR Agent workspace when the case is inactive i.e state is (Closed Complete, Closed Incomplete or Canceled). Please suggest.
In the VA Dashboard>UsageI want to know how to show data in the topic sent via the actionable notification in usage tab and also the data is stored in which table?
I want to add new button "Print" to print email in this section. Need to know the place from where we are getting these 3 options- Reply , Reply All , Forward.
Hi all,I would like to disable some options inside a variable of type SelectBox. Although, i achieved it in the classic view, implementing a client script, in HR Agent Workspace it doesn't work because of g_sc_form.getControl() function.Is there any ...
Hi, We have a requirement to gather information about transfer request after cases are created by Bulk Case creation.In our scenario, Manager request to transfer multiple managing employee to HR and HR admin create cases for those subject persons. HR...
Hello - anybody has links/resources of the differences between servicenow hrsd licenses? The difference between Standard, Professional and Enterprise License? The best I could find is https://www.servicenow.com/products/hr-service-delivery.html#prici...
Our Oracle HCM import into HR SD is failing after importing 25k worker records with a strange situation.The flow reports "com.glide.transform.transformer.exceptions.InvalidStructureException: JsonStreamParser[2244]: Colon required after identifier" s...
Hi folks, Looking to remove ".0" off of String fields that have accumulated over the years. Here's what I'm trying to execute. Alternatively, I tried using .slice as well. I can't shake the feeling it's something basic and I should probably stop wo...
Hi here i can see the details, activity, approvers, and description of the HR case. in the description part it is populating the value of rich description, but i want the value of description. please help me out with this.ThanksNani
Hi all, I am currently looking for viable (and cheaper) ways to integrate Box with ServiceNow. So far, I've considered: 1. Using Integration Hub2. Developing from scratch using the Box platform3. Using Zapier or other iPaaS software Option 1 is price...
