Why workflow is blocked on hr service servicenow ?
This is not a question but i find the solution you need to set the flow in template ! thank you if you find this post helpful don't forget to hit the button !
Forum Posts
Discover What's New: ServiceNow Highlights for Problem Management in Service Operations Workspace
Hello, I attended yesterdays webinar on the above topic. I wanted to view it again and I thought it was mentioned to go to ServiceNow/Community/Events. I did find it but do not see how you can view this. Thank you in advance.
HR cases are not closing after 5 business days "Awaiting Acceptance" state
Auto-close HR cases if they are been in the "Awaiting Acceptance" state for more than 5 business days?Even we have updated timer in workflow with 5 business days.Please find below SS for reference.Please can anyone help me on this.Thanks.
Hide choices in Suspend Reason UI Page
Hi,We created few Suspend reasons for ER case table. The goal is to hide certain reasons in the drop down based on HR Service. Please guide how to show/hide choices in Suspend reason UI page based on HR Service on the case form.I tried On load client...
How can I send the Survey after 24hours, closure of HR Case in Servicenow HRSD
Hello All,I want to send the survey to the user after 24hours from the closure of HR Case.Please help me in putting the solution.Thanks.
How to restrict HR agents from reopening closed HR cases?
Hi,I have a requirement that if a HR case is closed complete then HR agents should not reopen it. Only HR Admins should be able to reopen them. This is a common requirement. Do we have any OOB setup for this or do I need to create ACL?
Which script include is using the system property
Hi All,I found the system property which is defaulting the priority to 2 when vip users raise hr cases. I want to know which script include is using the system property. Is there any other way to find the script include other than going through each ...
Time off Balance report to workday
Hello, I've a requirement where I need to create a report for time off balance is available to users within the Employee Profile from workday to servicenow. Thanks
Resolved! Missing roles when installing Human Resources Scoped App: Core
Hello Community , I Just installed the Human Resources Scoped App :Core Everything went as planned the problem is when I compared roles. Installed on the group table I found some roles are missing. Can someone explain to me why? Here's is the in...
Roles required for read access to an HR Case
Hi everyone,I wanted to know what all roles are required to have just the read access to an HR case.the sn_hr_core.basic role given to an agent gives him write access as well.Exactly what all roles are required to just read the HR case and not edit a...
How to add values of popup to field in the form
Hi Team,I have a requirement when the state of incident is moved from "on hold" to "In progress" i need a popup window to appear where it will ask for the "Reason for work in progress :" and once the user clicks ok button in the popup window that nee...
Knowledge attachment link function not working properly
I'm creating knowledge in a test environment, and I learned through a training that the Attachment Link button is supposed to " automatically download attachments when the User opens the Knowledge Article. This is commonly used for Articles that cont...
Resolved! Unable to see menu in Employee center
On Employee Center I don't see the menu. I have the Taxonomy and Topics and connected content. But the menu totally disappeared. Any ideas how to get it back.
Onboarding - Lifecycle Event
We are using the Lifecycle Event Onboarding and within the Onboarding Process it auto-generates a Request for IT Equipment (Catalog Item). When the Request is auto-generated it is continuing to set the Opened By field to the Owner Catalog Item. We ...
Error HR Service is not valid for the subject person
Hello everyone,I am getting a problem when submiting a new request which triggers this HR Service. I don't understand the use of opend for /... and subject person /...Error HR Service is not valid for the subject person
