When searching the case number from the ESC Portal, it redirects to the case backend view. My requirement is that it should remain in the portal and display the case details. Help me on this! @Ankur Bawiskar@Harsh Vardhan@michaelj_sherid@asifnoor@Jas...
I was having a group which is having access to 2 users let the group name hr and there was another group which is payroll. There was user who belongs only to the payroll group and he was able to see the cases which was assigned to the hr group. There...
Hi In English it is showing when i change the user language it is not working getting blank. Can someone help me on this.
Hi all,Do you know what could be the reason for not getting attached a Knowledge article to an HR case (custom table) in the platform? I checked the Table Configuration in the Contextual Search, and it looks fine.Thank you in advance for your help!Be...
Hi Experts, I need to update a choice field based on two other reference fields on a HR case form. What is the best approach for this TIA
Hi All,I want to add sort by filter on the servicenow catalog item list.I have added images for my requirement.Pls, let me know how is it done.
Hi @Lener Pacania1/All,I am exploring PI articles & try to execute Classification, Similarity & Clustering solution in my PDI. However, I have not modified or create any new solutions only trying to execute OOB, but every time I am getting below this...
Hi everyone, I am creating a HR Case via backend using a HR Service that is associated with a record producer that contains variables. When I create the HR Case via backend, the variables of the record producer are not visible / associated with the H...
Hello! I'm trying to add a custom field to the "Accept Resolution" TO-DO page in ESC. See screenshot to see the page.How do I edit this page to add the new custom field? Which table should I add the new field to? Requirement is to prompt user to sele...
We have an Employee Exit form in our system. Whenever a user submits this form, an HR case is automatically created. However, we observed an issue where, in the email logs related to the HR case, the ' Created By'' field shows the name of the user w...
Hi, There is a custom HR workspace for which we have created one response template for Lifecycle event table.When we click on response template icon in the contextual side panel even as an admin, no response template is shown to select.Instead, we se...
Hi All, I am trying to auto close lifecycle event case , when all the child tasks gets close completed . I have some activity sets which are triggering after 15 days . So Once all the tasks gets closed completed , I want to close the Parent case. I h...
Dear all, I am trying to disable the search from the pages of employee center.Long story short, I tried the following solution.Namely I comment the highlighthttps://www.servicenow.com/community/hrsd-forum/how-to-remove-search-box-from-employee-servic...
SAML認証を使ってServiceNowをIｄP側に設定し、経理サービスをＳＰ側に設定してシングルサインオンを行えるようにして、サービスナウのプラットフォーム上から経理サービスにパスワードを入力することなくログインができるようにしたいです。その方法や参考になるサイトがあれば教えていただきたいです。また、ServiceNowから経理サービスに提供する証明書はどんなものを使えばよいか教えてください。 英訳 English translationWe would like to be able to ...
Hi, I have created an application from scratch using AES. But I need to display the application and it's modules in the navigation bar. How to do this? Is it by creating Application menus?
