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Tips or Tools for HRSD

Hello Community! Our organization has implemented HRSD. I would like to facilitate a few Lunch n' Learns for our internal HR Partners to help them better understand the platform and share some tips and tools that will help them navigate the system an...

CLM by Tera Contributor
  • 569 Views
  • 5 replies
  • 0 helpfuls

SuccessFactors Spoke- action 'Employee Compensation Details'

We are using SuccessFactors Spoke to pull employees data from SuccessFactors to ServiceNow.Action ''Employee Compensation Details'' has "Person External ID" as input parameter.Which means that we have a call to SuccessFactors for each and every activ...

Nbruk by Tera Contributor
  • 276 Views
  • 1 replies
  • 0 helpfuls

What applications are dependent on the HR Profile

We are looking to delete the HR Profile from our contracting staff so they do not count on our applications licenses.I am trying to determine what the negative side effects are if we do this, such as what parts of ServiceNow are dependent on the HR P...

Dave65 by Tera Contributor
  • 656 Views
  • 4 replies
  • 1 helpfuls

Add new Glyph Icon to HR service portal

Hi All, I have a requirement to add new glyph icon or image to the sub menu items of HR portal. I want to add the glyph icon to the service-now glyph database.So is it possible to add the new glyph to the service portal? Please find the attachment be...

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kushi1 by Tera Contributor
  • 2384 Views
  • 4 replies
  • 1 helpfuls

Resolved! Report on who cancelled an HR Case

I've been asked to report on who cancelled a case.  We would like to see how many cases were cancelled by the Opened For person (self cancel).  There is not a cancelled by option like we have for closed by or opened by or resolved by. Any suggestions...

jrusso by Tera Expert
  • 361 Views
  • 2 replies
  • 1 helpfuls

Create a report on time to start work for HRSD cases

I'm looking to create a report that shows groupings of the amount of time it takes agents to move a case from "Ready" to "Work in progress". Ex. Same day, 2-3 days, 4-5 days, >1 week. If there's a way to drill down into the same day ones like X hours...

Resolved! Add attachment in the HR task

Hello Everyone, I have a requirement where in one of the activity sets of the lifecycle event, there is a HR task and I need to attach one attachment here so that post the case creation, the attachment will be appeared in the HR task. Can anyone help...

Supriya KM by Tera Contributor
  • 1357 Views
  • 5 replies
  • 0 helpfuls

Report in ServiceNow is not working as expected

HI All, We found an issue where the report on the dashboard is working as expected.We have created a report which is of type single score. The report displays "0" or some number on dashboard but when clicked it redirects to few records at backend whi...

Manisha30 by Tera Guru
  • 248 Views
  • 1 replies
  • 0 helpfuls

Use PDF document template in to HR service

Hi All, I have created the pdf document template sn_doc_template table when i am trying to add the template on HR service then i am able to view only HR templates not this pdf templates how can i add this template on HR service because HR templates a...

svani by Tera Contributor
  • 392 Views
  • 4 replies
  • 0 helpfuls

Resolved! Change " Accept Resolution" Text on To's tab in HR cannect portal.

Hi Team, We need to change " Accept Resolution" Text on To's tab in HR connect portal. I have checked related widgets but unable to get where I need to change.Please find the attachment for reference.Please can anyone help me on this. Thanks.

Community Alums by Community Alums  
  • 421 Views
  • 2 replies
  • 0 helpfuls