CIS-HRSD paid the course and I need to pay for the voucher?
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07-08-2025 02:01 AM
Hello,
I registered myself the CIS-HRSD and I paid for - Human Resources Service Delivery (HRSD) Implementation On Demand and now to claim the voucher I need to pay the same amount again?
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07-08-2025 02:33 AM
Hello,
Thank you!
I cannot understand why I paid for the on-demand course, and I need to pay for the voucher again. It's non-sense.
I already opened a case in the support to clarify.
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07-08-2025 02:27 AM - edited 07-08-2025 02:30 AM
What do you mean "I have the voucher but I need to pay to have access to the voucher number"??
you either have the voucher or you don't, there is not any other options.
If you have the voucher and it is not expired or already claimed (it is valid for one year and only for your name, so it cannot be "stolen") you can claim it in the Webassessor.
Let's make it clear, please follow the steps below :))
1. Go to here > https://learning.servicenow.com/now/lxp/learning-dashboard
2. There you will see that voucher:
3. And this voucher you will apply in webassessor >
- https://learning.servicenow.com/lxp/en/credentials/create-a-webassessor-account?id=kb_article_view&s...
- https://learning.servicenow.com/lxp/en/credentials/link-your-webassessor-account-to-now-learning?id=...
In the webassesor you don't need to pay, you just you use it the same way like a promo code in an eshop, for example.
let me know how it goes
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-08-2025 02:41 AM
I mean: that I paid for the course and I was expecting to have the free voucher in the end of the course. Yes, I've access to the voucher but I need to pay for it again
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07-08-2025 02:46 AM
That doesn't sound right, please create a case for ServiceNow and ask them for reviewing your situation, that is the best advice I can give you, usually they respond quite quickly, you might be served via virtual agent, don't accept their proposed solution unless you get your answers...
Go to > click Create case on the right
https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home
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07-08-2025 02:47 AM
@Diogo ,
Just the voucher icon is visible when you enroll into its pre requisite course. If it is unlocked via ServiceNow Partner access you would be able to see the voucher credentials as @GlideFather mentioned in screenshots.