Create Interaction button is Greyed out

[Revathi12]

Hi Team,

I'm trying to create a interaction in case agent workspace, after entering all the required fields the create interaction button is still greyed out even for admin users.

Can anyone help on this.

Thanks

[Community Alums]

HI @Revathi12 ,

Can you share a screenshot as how are you trying to Create the interaction record?

[Revathi12]

Hi @Community Alums 

Please find attached screenshot

[IreneIndorf]

FOLLOWING! I am having the same issue but on the "create case" button on the dialog, even as admin. I hope someone replies with a solution.

[Natalia1]

Hi Team!! I'm experiencing same issue!! Did someone got the solution?