This blog aims to be a deep dive blog on the features coming in Journey Designer and Now Assist for HR May 2025 store. Some of the features may have dependency on a family release. This will be called...
This blog aims to be a deep dive blog on the features coming in Case and Knowledge Management space as of the February 2025 store/Yokohama family release. Some of the features may have dependency on a...
This blog aims to be a quick overview of a new application, HR Multi instance Integration (HR MII). The ServiceNow HR Multi Instance integration application enables inter instance communication betwee...
Continuation from the last blog - Building an enterprise-Grade Employee Experience 4. AI search ServiceNow’s AI Search capability makes this possible by consolidating knowledge from both internal and ...
In order to build an enterprise-grade employee self-service portal that delivers a consumer-like experience, we need to think of ServiceNow Employee Center as more than just a place for IT services. T...
The world of AI is moving at lightning speed. Since ChatGPT burst onto the scene in 2022, we've seen an explosion of new tools and technologies. Similar problems are being reimagined with a fundamenta...
Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have...
New & Noteworthy Zurich product documentation is live! You will notice some new terminology within the realm of HR and Employee Service Management such as Hiring Experiences and Growth Experiences. H...
One of the most important aspects of an effective HR Service Delivery model is ensuring that employee cases get to the right person, at the right time, with as little friction as possible. Over the ye...
ServiceNow HR Service Delivery (HRSD) is one application that has been designed specifically to address the complexities of employee services, it brings together a unique combination of data models, s...
New & Noteworthy Zurich Early Access ServiceNow’s latest release, Zurich, is officially in Early Access. For those of you in the Early Access program, we look forward to your feedback as you adopt the...
This is the continuation of previous blog post How They Work Together Let’s look at a real-world scenario.Imagine a new hire is joining your organization. Workday handles the official employment recor...
There is always this conversation that comes up from customers when I plan to introduce HRSD to manage their HR functions and service delivery.“We already have Workday or SuccessFactors. Why would we ...
This article will provide more information on all the Agentic AI capabilities that have been released by ServiceNow. May 2025 Release (current release): The May 2025 Store Release has two agentic capa...
ServiceNow offers multiple ways to manage documents—which often leads to confusion about when to use what. The goal of this Blog is to break down the key differences between Document Management and Em...
Agentic AI isn’t a far-off concept—it’s already being used today to simplify the way employees interact with HR teams, processes, and systems. But as the technology becomes more capable, one big quest...
The Resume App by WhiteBrick is designed to revolutionize how organizations manage employee resumes within the ServiceNow platform. Whether you're an individual contributor or an HR manager, this app ...
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The Case Assignment Continuum: A Framework and Mat...
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Now You Know: Employee Workflows Newsletter (Augus...
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Agentic AI Capabilities for HR
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When to use Document Management (Document Services...
