Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have...

Featured May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD

This blog aims to be a deep dive blog on the features coming in Journey Designer and Now Assist for HR May 2025 store. Some of the features may have dependency on a family release. This will be called...

Featured HR Multi Instance Integration application

This blog aims to be a quick overview of a new application, HR Multi instance Integration (HR MII). The ServiceNow HR Multi Instance integration application enables inter instance communication betwee...

The Generic Look Up table

The Generic Look up TableAs an implementer, I was often asked to add new fields to the HR case tables so that specific information could be used for reporting and automation, but the values also neede...

Now You Know: Employee Workflows Newsletter (November 2025)

New & Noteworthy ✨Introducing Autonomous HR with AI Agents At the Gartner HR Symposium ServiceNow introduced the future of HR Service Delivery with Autonomous HR powered by deeply intelligent and cont...

Custom Bulk Case Loading - Scanning column data for an uploaded template file

In my last post, I talked about using the server script on the Record Producer to evaluate an attached Excel File. Now I'll attempt to add a scanner when the file is attached to the attachment field o...

Custom Bulk Case Loading - Adding a pre-check to the server script

In my last post, I introduced the idea of scanning an Excel file loaded as a HR Case Bulk creation process. Let's see how we can leverage the GlideExcelParser to help support the bulk case uploader. F...

Custom Bulk Case Loading - Incorporating an Excel file pre-check

Now that we have a working Bulk Uploader, let's try and make it a little more robust. To do this, we'll incorporate the GlideExcelParser into our process. This will gave us a tool to get a sneak peek ...

Custom Bulk Case Loading - Shifting to a Record Producer

My last post talked about setting up a transform map to create HR Cases. This post will talk about triggering that from a Record Producer. To limit access to the Load Data item in the left navigation ...

Custom Bulk Case Loading - Adding a Transform Map

One way of providing a more detailed bulk case creation process involves setting up a transform map for it. This would take a structured Excel file and process each row in it to generate a case. As we...

Custom Bulk Case Loading - The Setup

I'm going to do a series about Bulk Loading HR Cases. There is a bulk loader tool in the platform for creating multiple HR Cases in a single step. Let's start by doing an overview on how it works. Cli...

🚀 Quick Fix in ServiceNow HRSD – HR Criteria Not Evaluating? Here's What Solved It!

 The Challenge:I noticed that the HR Record Producer was still visible to a user who should have been restricted by the "Available For" HR Criteria. The criteria were correctly configured, but it was...

Now You Know: Employee Workflows Newsletter (October 2025)

New & Noteworthy  The 2025 Workforce Skills Forecast is here! This collaborative report, created by ServiceNow and Pearson, highlights the impact of AI on the world of work. By 2030, more than 8 mill...

AI Agents in Action: Small Wins That Make Big Impact — What Will You Build?

I was on a call with a customer who told me that, in some months, their HR team receives over 100,000 cases by email, funneled through more than 200 shared inboxes. The volume alone sounds overwhelmin...

Enhancing The Employee Experience with ServiceNow HRSD and AI

Enhancing The Employee Experience with ServiceNow HRSD and AIIn today's fast-paced world, the integration of AI into HR Service Delivery (HRSD) is revolutionizing the way organizations operate. This b...

Transforming the Employee Experience with AI

Transforming the Employee Experience with AI: Highlights from Wednesdays @ One By Mark Andreopoulos, Sr Advisory Solution Consultant, Employee Workflows We just had our inaugural “Wednesdays @ One”—fo...

Orchestrating Work, Not Just Answering Questions

Far too often, I work with organizations stuck in what I call the “Question & Answer Collector” stage of their HR Service Delivery journey. In this mode, HR Service Delivery is used almost exclusively...