This blog aims to be an in-depth look at the features coming in the HR Service Delivery space as of the March 2026 store release. Some features may have a dependency on a family release. This will be ...
Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have...
This blog aims to be a deep dive blog on the features coming in Journey Designer and Now Assist for HR May 2025 store. Some of the features may have dependency on a family release. This will be called...
Most organizations stop Employee Journey Management exactly where it starts getting interesting. By now, most HR teams have onboarding and offboarding running through Employee Journey Management. The ...
Designing an HR Service in ServiceNow is not actually about building a form. After working with HR organizations on HR Service Delivery initiatives, I've repeatedly seen the same pattern: teams spend ...
Executive Perspective SLAs are necessary but insufficient. A well-designed SLA framework prevents service breakdowns and gives the business a contract with HR. A pure SLA focus, however, optimizes for...
Australia Release Deep Dive – HRSD The Australia family release brings a significant set of new capabilities to HR Service Delivery, spanning agentic AI, hiring experience improvements, and expanded v...
This blog aims to be an in-depth look at the features coming in the HR Service Delivery space as of the March 2026 store release. Some features may have a dependency on a family release. This will be ...
In my early ServiceNow days, before the releases were named for cities and there were no limits on custom tables, there was a running joke about who’s code would show up in the next release. I’m not s...
New & Noteworthy February Edition of the Employee Workflows Newsletter As we step into 2026, the pace of innovation across AI‑native employee experiences, frontline enablement, and HR transformation ...
This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the December 2025 store release. Some of the features may have dependency on a family release. This will...
New & Noteworthy ❄️ HRSD December Release HighlightsOn 11 December, ServiceNow will deliver exciting updates to HR Service Delivery that accelerate automation and improve employee experiences. Here’s ...
The Generic Look up TableAs an implementer, I was often asked to add new fields to the HR case tables so that specific information could be used for reporting and automation, but the values also neede...
New & Noteworthy ✨Introducing Autonomous HR with AI Agents At the Gartner HR Symposium ServiceNow introduced the future of HR Service Delivery with Autonomous HR powered by deeply intelligent and cont...
In my last post, I talked about using the server script on the Record Producer to evaluate an attached Excel File. Now I'll attempt to add a scanner when the file is attached to the attachment field o...
In my last post, I introduced the idea of scanning an Excel file loaded as a HR Case Bulk creation process. Let's see how we can leverage the GlideExcelParser to help support the bulk case uploader. F...
Now that we have a working Bulk Uploader, let's try and make it a little more robust. To do this, we'll incorporate the GlideExcelParser into our process. This will gave us a tool to get a sneak peek ...
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December 2025 Store Release Deep Dive Blog - HRSD
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