Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Create Interaction button is Greyed out

Revathi12
Tera Contributor

‎12-10-2023 10:24 PM

Hi Team,

 

I'm trying to create a interaction in case agent workspace, after entering all the required fields the create interaction button is still greyed out even for admin users.

 

Can anyone help on this.

 

Thanks

0 Helpfuls
  • 1,225 Views
4 REPLIES 4

Not applicable

‎12-10-2023 10:30 PM

HI @Revathi12 ,

Can you share a screenshot as how are you trying to Create the interaction record?

 

0 Helpfuls

Revathi12
Tera Contributor
In response to Community Alums

‎12-10-2023 10:41 PM

Hi @Community Alums 

 

Please find attached screenshot

Preview file
36 KB
0 Helpfuls

IreneIndorf
Tera Expert

‎10-09-2024 05:43 AM

FOLLOWING! I am having the same issue but on the "create case" button on the dialog, even as admin. I hope someone replies with a solution.

0 Helpfuls

Natalia1
Tera Contributor

‎10-20-2024 05:31 PM

Hi Team!! I'm experiencing same issue!! Did someone got the solution?

0 Helpfuls