Do Not Default Subject Person to Opened For

[Lukasz Bojara]

Hello HR Experts,

There is a requirement to not default the Subject Person to the Opened for when a case is created, to be more precise, on the case creation form the Subject Person should not be pre-populated with the Opened for value. Is it possible without heavy customization?
I know that there is a "Do Not Default Subject Person" option in Case options, but it is not working, mainly because on the case creation form the Subject Person is automatically pre-populated and when the case is saved the Subject person will be the same as Opened for.

[Musab Rasheed]

You have to put a hard stop somewhere, I suggest you control this via case configuration setting, remove Subject person from default setting and add it to services wise.

[TahiraS]

Did you ever resolve this, I have exactly the same problem.  Subject Person field needs to stay visible but empty.

[TahiraS]

I'm facing the same issue, anyone resolved this?