Dot walked fields are not showing any data in the list view

GirishI
Tera Contributor

I have one requirement whereI have imported some data from the import sets to one of the custom table. That custom table consist of fields like subject person which is dot walked from hr case number, teammate id which is dot walked from subject person hr profile. After importing data for some of the users these fields are showing empty data and when we open these records it is showing an data. For admins it's working fine. Please let me know any workaround for this 

2 REPLIES 2

Tanushree Maiti
Giga Patron

Hi @GirishI ,

 

It seems Non-admin users cannot see the dot-walked fields in the list view (or export) because they lack the specific field-level or contextual read permissions for the target tables (HR Case and HR Profile). 

 

Probable Fix :

1. Using Access Analyzer debug ACL and identify which ACL causing the issue

2. Create or modify Read ACLs on the source tables ( on your identified table e.g sn_hr_core_profile, sn_hr_core_case or ) to grant read access to the roles assigned to your non-admin users.

 

 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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It is showing some data for previous records, but when iam I.porting some data for that it is throwing an issue.