We have a requirement where we need to enable search for Japanese characters in the Workspace Search for HR Agent Workspace. As of now when we search any Japanese character the results show 0.
We have the I18N: Japanese Translations plugin installed for the instance.
I checked some ServiceNow docs and basis that added the attribute for Index Tokenizer Language for ja in collection field of HR core case table and reindexed the task table but still not able to achieve this.
Let me know if i am missing something or what configurations have to be done in order for this to work.
Also is it mandatory for a user to have their language set as Japanese to search for Japanese characters? We have cases where short description has some Japanese characters and the users language in set as English. He should be able to search those Japanese Characters too if possible.
