Everything about ServiceNow HRSD Integration with Workday HR

[ASHU_1]

Dear All,

I have no experience in Integrations, with the little that I have learnt through reading, I have only confused myself and have a few fundamental questions:

1. What is HR Integration Framework Vs. Enterprise Service Management Framework Vs. Integration Hub Vs. Spoke (Are all these 4 separate approach to integration?) when to use one over other? Are all these still in use or anything is deprecated? was there any other approach earlier for SN-Workday integration that is deprecated now?

2. What is Product integration app Vs. HRSD in-product integration? Details for both?

3. What is the difference between store apps: HR Service Delivery Integration with Workday / HR Service Delivery Advanced Integration with Workday / Workday HR Spoke (with some material that I read, it seems each offer some OOB functionality, so does it mean that these are incremental updates - Do we need to have the Hub or anyone out of the three? when to use one over the other, when to use hybrid, when to use all? What if there are more fields, todos, or tasks that are outside the OOB features provided by these three, can we customize them or just spoke can be customized.

4. Which API to use SOAP vs REST with ServiceNow HRSD 

5. Best practices related to Integration

Also, can someone guide me to a standard template for ServiceNow to Workday field mapping (I was able to find one for SuccessFactors) 

Background - we have around 16 integrations from 4 different sources (including Workday). All 4 are connected to EPIS (database) and which is then connected to ServiceNow - We want to evaluate if we can use the standard delivered options to Integrate workday to service now, and use other standard processed to integrate the other 3 sources to Workday.

Your help is highly appreciated, Thanks!

[JamesEcoStratus]

You seem to have a series of questions related to ServiceNow integrations, particularly with Workday. I'll provide answers to each of your questions to the best of my knowledge based on the information you’ve provided:

What is HR Integration Framework Vs. Enterprise Service Management Framework Vs. Integration Hub Vs. Spoke?

HR Integration Framework: This is a framework within ServiceNow specifically designed for integrating HR-related processes and data. It provides a structured approach to connect HR systems like Workday with ServiceNow.

Enterprise Service Management Framework: This is a broader framework for managing and automating enterprise-wide services, not limited to HR. It's used to create service management solutions across different departments or business functions.

Integration Hub: Integration Hub is a part of ServiceNow's Integration Platform. It is designed to simplify and centralize integration efforts. It offers pre-built connectors (spokes) to various third-party applications and services, including Workday.

Spoke: In the context of Integration Hub, a "spoke" is a pre-built integration connector for a specific application or service. The Workday Spoke, for example, facilitates integration between ServiceNow and Workday.

You would typically use Integration Hub and its spokes when integrating ServiceNow with external systems like Workday. These frameworks are still in use and are actively developed and maintained by ServiceNow.

What is Product integration app Vs. HRSD in-product integration?

Product Integration App: This likely refers to a third-party application or connector that you can use to integrate ServiceNow with other systems, including Workday. These apps can be obtained from the ServiceNow Store or other sources.

HRSD in-product integration: This refers to integration features and capabilities that are included within the HR Service Delivery (HRSD) module of ServiceNow. It's specifically tailored for HR-related integrations.

Difference between store apps: HR Service Delivery Integration with Workday / HR Service Delivery Advanced Integration with Workday / Workday HR Spoke:

These are different options for integrating ServiceNow HR Service Delivery with Workday, and they may offer various levels of out-of-the-box (OOB) functionality:

HR Service Delivery Integration with Workday: This is likely a predefined integration solution provided by ServiceNow for basic HR and Workday integrations.

HR Service Delivery Advanced Integration with Workday: This may offer more advanced features and configurations for HR and Workday integrations.

Workday HR Spoke: As mentioned earlier, this is a spoke within the Integration Hub that provides integration capabilities between ServiceNow and Workday.

The choice between these options depends on your specific integration requirements. You can use these options if your needs align with the OOB features. If you have more complex requirements, you can customize the integrations, and the spokes provide flexibility for customization.

Which API to use, SOAP vs. REST with ServiceNow HRSD:

Generally, it's recommended to use REST APIs for integrations with ServiceNow, as they are more lightweight and flexible compared to SOAP. However, the specific choice between SOAP and REST may depend on the capabilities and preferences of the systems you are integrating with (e.g., Workday). In many cases, REST is the preferred option.

Best practices related to Integration:

Best practices for integrations in ServiceNow include thorough planning, documentation, error handling, and testing. Here are some essential best practices:

Clearly define integration requirements.

Document your integration processes.

Implement proper error handling and logging.

Perform thorough testing, including unit testing and end-to-end testing.

Monitor and maintain your integrations regularly.

Regarding a standard template for ServiceNow to Workday field mapping, you should consult with ServiceNow's documentation, support resources, or community forums for any available templates or best practices specific to that integration.

Given your scenario with multiple integrations from different sources, it's essential to evaluate the best approach for each integration based on its unique requirements and the capabilities of the tools and frameworks you have at your disposal. Consider involving ServiceNow experts or consultants to ensure a smooth integration process.

Good Luck,

James

[ASHU_1]

@John Zhang1 - Would appreciate your knowledge on this topic?