Updating Knowledge Article
Can we modify or create notification to article author when an update is done. Article updates should send a notification to Knowledge Article author that there was a change done in the article.
Forum Posts
Knowledge Article "No Record Found " error
Hi Team,I am facing a wierd issue, we are populating the knowledge articles from a knowledge base on service portal,on search the articles are showing up but when click on the articles to open, "No record found " .
Portal
Hi All,I am learning portal , i came across the two topics dynamic page variables and dynamic page titles , Can you please explain the difference and use case of each Thanks in advance
Where favourite stored ?
Hi Team,I have migrated bookmarked table records from different instance but when i am impersonating the user who has bookmarked any articles but its not showing in their favorite. could you please help me with this. how this works.Thanks
Notifications
Hi All,Whenever agent comment on hr case , system send notifications to the end users. End users replies back in the email it is available in the case but agents don't receive the notifications. Please suggest any way so that agents get notified.
Resolved! This document could not be loaded in ESC My To-dos
Hello everyone, After created a HR Task and assigned to user with E-Signature. In the ESC, My Tasks can not load the PDF file and show that message. Can can't find what is missing.
How to handle position control in HRSD
We have ServiceNow HRSD and we are looking, high level, at implementing position control within out org. I’ve heard that using the following two out-of-the-box tables is how ServiceNow recommends to do this: - Jobs Table — to track all the jobs (whi...
Two Instances, HR on one instance, ITSM on another instance, Create Incident from case
Hi All, I have two instances: 1) ITSM on one instance 2) HRSD on another. When on HRSD instance and agent is working on a case that is not really an HR Case, I want to give the agent a UI Action ability to create an incident but create the incident...
Why does filled PDF not display fields when viewed in Document Viewer, but does when file downloaded?
We have enabled the document viewer for case attachments, but have found an odd behavior that I am trying to track down the source of: When a fillable PDF (with fields completed) is attached to a case and the agent clicks "view" under manage attachme...
how to make attachment read only for specific group user in servicenow?
how to make attachment read only for specific group user in servicenow?
Sending reminder email from HR task template in Lifecycle event activity in HRSD
I created an activity and the task template of the activity is a HR task template. The HR task template is of type: mark when complete. I choose the due date of the task as 5 days before employment start date.Now i want to send reminder email notifi...
Notifications triggered show in sys_email_log but not in sys_email
Hi, I am facing an issue wherein when email is triggered , it shows the notification in sys_email_log but it doesn't show the notification in sys_email. Has someone seen this issue or could you tell what could be wrong here? Also the table in which i...
Resolved! Meta Keywords not working
Hi Team,I have a record producer in that I have "IT" as a meta data but when I search it on the portal to find this record producer It gives me "No result match" as result.Does any one have any idea.@Ankur Bawiskar Do you have any idea?
Resolved! HRSD
I have created a number field 'Count' on the HR Case form. The count field value will be 1 when the HR case is rejected for the first time after case was moved to Awaiting acceptance step. The count field value will be 2 when the HR case is rejected ...
Token Generation using Client Script and opening a pop up in a new window
Hello All,I am trying to generate a token via ONLOAD client script on HR Case form but I am facing issue while opening the pop up in a new window I have used "top.window.open" it is working in the catalog client script but it is not working in the Cl...
