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Resolved! Meta Keywords not working

Hi Team,I have a record producer in that I have "IT" as a meta data but when I search it on the portal to find this record producer It gives me "No result match" as result.Does any one have any idea.@Ankur Bawiskar  Do you have any idea?

Resolved! State Transition

Hi,I got a state field in a Table with the following states New, Open, Acknowledge, Respond, Closed , Withdrawn etc. There are no validations/ approvals Required for a record to change the state , so I am thinking that a Flow is not required (state i...

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Madhan007 by Tera Contributor
  • 1474 Views
  • 1 replies
  • 1 helpfuls

Draft mails in agent workspace

Hi All,There is a option to save emails as draft in agent workspace. But i am unable to find the table or the area in agent workspace where the draft mails get stored. Please help me on this. Thanks in advance. 

kali by Tera Contributor
  • 1735 Views
  • 4 replies
  • 2 helpfuls

Resolved! Import Sets in HR Scope - Problem with write to tables

Hello Experts, I have created a new table in "Human Resources:Core scope". This table extends the Import Set Row table as this one is a staging table for data import. Standard security controls have been created together with the table. The user that...

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Configure Advanced work assignment presence states in HRSD

Hi All, In our system, various presence states are present across different scopes. While all these states are visible in the HR agent workspace, I intend to limit visibility on HRSD to "available," "away," and "offline" states only. Any insights or ...

developer88 by Tera Contributor
  • 860 Views
  • 1 replies
  • 0 helpfuls

Resolved! Non-HR User Assigned an HR Task Unable to See Task

Scenario: Using the OOB Tuition Reimbursement HR Service, user submitted a Tuition Reimbursement request via Employee Center. HR Case was opened and assigned to appropriate Assigned To Group. HR Task assigned to Subject Person was created for them to...

Translated Knowledge articles are not showing up on correct tab

Hi everyone, The issue I am facing is when I try to translate a Knowledge article trough ServiceNow machine translation it doesn't appear on the "Translated versions" related list but it creates an article. When I translate an article with this metho...

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rafas_2703 by Tera Guru
  • 1578 Views
  • 3 replies
  • 3 helpfuls

Resolved! Analytics Center in HR Agent Workspace

Hi all, We have two Instances and I can see "Analytics Center " in only one I tried to compare plugins , UI builder Pages, screens, and versions of Plugins but I don't find a way to Show Analytics Center in the HR agent workspace. Instance 1: Where i...

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How to get the reopen count for HR cases

Hi, Is there any way other than creating custom field to get how many cases have been reopened in servicenow. There is no field called reopen count in HR case table. Please suggest.

Sai vsk by Tera Expert
  • 2557 Views
  • 6 replies
  • 1 helpfuls