Field Mapping is not working in Employee Form for "Collect employee input" HR task type

uddesh_bagade
Tera Contributor

I have one requirement in that when assigned to person open that particular task from portal from he will select one dropdown option out of 3 and submit that task after that the selected value should be map in that particular HR task table.

For that I used HR Task type – Employee input and create one employee form still the mapping from portal to HR task table is not working as you can see in below screenshots for better understanding.

 

This is one of the HR Task which has short description confirm start date. So, when assigned to person open that task from portal it should be map in confirm start date field.

uddesh_bagade_0-1698828069247.png

 

When assigned to person open that particular task it’s looks like this from here he select one option and submit that task.

uddesh_bagade_1-1698828127501.png

 

Below employee form I created so value should be map for every HR task which has short description is confirm start date so currently 6 records are match conditions....but using this mapping is not working.....and I see in documentation screenshot is attached below in that it is mentioned "Make sure that the result is a match to a single record".

(If I add condition task number is task no of any particular HR task so in that case mapping is worked because of only 1 match condition but that is not my ask I want mapping should work for other HR tasks also)

So, anyone have any idea what should I need to do so that it can work for every HR tasks which has confirm start date short description?

 

uddesh_bagade_2-1698828196507.pnguddesh_bagade_3-1698828217204.png

https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/human-re...

 

 

1 REPLY 1

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@uddesh_bagade  This is by design. When more than 1 records match the condition the field will not map. You have to use more of a unique condition - something like Short Description = Confirm Start Date AND Assigned to is dynamic - Me. I do not know your exact process so I am being very general, but this should work for you. The way you have it now, I would expect it not to map.  Let us know how this goes once you make the record to update   Unique.

 

Regards,

Mike