When sensitivity filters detect content that requires special handling in ServiceNow Otto for Human Resource Service Delivery (HRSD), the system needs a fallback plan. By default, filtered interactions route to a standard topic, but you can configure...

Hi Friends. We have created this Success Recipe that walks through the steps to configure your Email Client Templates to allow the Now Assist Email Reply Recommendation to be used without overwriting the email template branding. Your formatting of th...

Hello Friends. We are seeing more custom portals adopting our Now Assist for HRSD and this article intends to walk you through the steps to make the Now Assist for HRSD Case Summarization for approvals available on your portal. This means that your p...

Hello ServiceNow Community.   The following article will detail the steps to configure an additional field and adding additional employee data points into the At a Glance section within the HR Agent Workspace.   Role required: sn_hr_agent_ws.admin, ...

Hello ServiceNow Community.   The following article will detail the steps to configure a report on the Agent Workspace for HR Case Management (Configurable Workspace). In addition, we will show how to configure the drill down to records within a repo...