Field vaues are not getting translated

[Drishti]

Hi Community,

I have a record producer which have some drop down values. I have use lookup select box because we have some fields which should be visible based on logged in person country and their respective language.

People from Japan when they raise request having Japanese set as their language , the field values are coming in english although options are visible in Japanese languages will raising request .(screenshot attached)

If any one can guide me how can we fix this so that all the values are in Japanese only then it would be really gratefull.

Thankyou in advance 🙂 

[kaustubhdub]

hi @Drishti 

i guess the below convo trail might be some help to you please refer it.

https://www.servicenow.com/community/developer-forum/record-producer-select-box-show-different-value... 

If my answer was helpful, please mark it so.

Warm Regards

Kaustubh Dubey

[Drishti]

@kaustubhdub The labels are already created in japanese language as well

[Ankur Bawiskar]

@Drishti 

share screenshot of that variable config?

Since you said it's lookup select box, it must be referring to some table

That table must be having some field which is marked as Display=True

If it's string type then make that type as Translated Text and it will auto translate

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Drishti]

@Ankur Bawiskar 

We are referring to sys_choice table. Screenshot attached