From HR Case List view update date changing every day.

Vurukonda Sai 1
Tera Contributor

Hello,

We have observed that HR case records are being updated daily, even for cases that are in a 'Closed', 'Resolved', or 'Cancelled' state. This behavior is unexpected

Kindly help me on this issue.

Thanks,
V SAI PRAKASH.


1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Vurukonda Sai 1 

Things to check

1) any scheduled job is doing

2) any scheduled import is updating

3) any scheduled flow is updating

4) all those HR cases getting updated around same? with system user?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader