Getting this Error: Sorry, either the data doesn't exist or you don't have access

[Mahesh Pydisett]

Hello Everyone,

I have Custom table which is extended from the Case Table, and i have created a record producer on that table and if i submit that record producer as a end user it submitted the record and i can see the record in backend, but it is showing the error message:- Sorry, either the data doesn't exist or you don't have access.

After submitting the record producer it is redirecting to the "ticket" page and showing the error.

Kindly help me the possible ways to fix this issue.

Thanks in Advance!!!

[yashkamde]

Hello @Mahesh Pydisett ,

It appears that you don't have the read permission to view the custom table record. 

can you confirm the end user's role and that is present in created acl's read acl..

If my response helped mark as helpful and accept the solution.

[yashkamde]

Also refer this :

Sorry, either the data doesn't exist or you don't have access when raised complaint CSM portal 

[Ankur Bawiskar]

@Mahesh Pydisett 

is there any query business rule on Case table which runs on extended table as well?

Any CSM Query rule blocking?

is that user able to see in backend?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Mahesh Pydisett]

@Ankur Bawiskar User is able to see the records from the backend on the custom table.