Getting this Error: Sorry, either the data doesn't exist or you don't have access

[Mahesh Pydisett]

Hello Everyone,

I have Custom table which is extended from the Case Table, and i have created a record producer on that table and if i submit that record producer as a end user it submitted the record and i can see the record in backend, but it is showing the error message:- Sorry, either the data doesn't exist or you don't have access.

After submitting the record producer it is redirecting to the "ticket" page and showing the error.

Kindly help me the possible ways to fix this issue.

Thanks in Advance!!!

[Vishal Jaswal]

Hello @Mahesh Pydisett 

So, here is what I believe:

Case table -  Controls tab > Extensible is checked.
Custom table - Controls tab - Create access controls is unchecked.

So, I believe you need to create a read ACL on this custom table to fix this error.

[Mahesh Pydisett]

Hello @Vishal Jaswal ,
Thanks for responding,

I see that Case Table is extensible checked and on the Custom Table Create Access Control is checked, i have created the necessary ACLs as well, as a end user they are able to see the Custom Table case but whenever they submit the record producer then it is showing the below error.

Thanks.

[Vishal Jaswal]

Hello @Mahesh Pydisett 

Please upload the screenshots as attachment which shows the configuration done by you in your custom table so that I can try to reproduce the issue at my end or you too can try the same in your PDI.

[Mahesh Pydisett · Accepted solution]

Hello,

The issue has been fixed, Issue is User is not having the access to the Submitted record thats the reason it is not working.