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Hi Team , Under HR Agent workspace we have Employee documents but When i select data is not display

akulaaruna
Tera Contributor

‎06-04-2026 02:16 AM

Hi Team , Under HR Agent workspace we have Employee documents but When i select data is not display it is showing no data found. Please help on it

akulaaruna_0-1780564548578.png

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SupriyaWaghmode
Mega Sage

‎06-05-2026 04:21 AM

Hello @akulaaruna , 

 

Employee Document Management (EDM) uses strict security rules. Your logged-in HR agent might lack the specific roles required to read document types or employee profiles. 
  • Fix: Ensure your HR Agents have the sn_hr_ef.admin or sn_hr_ef.reader roles.
  • Without these Employee File roles, the system returns an empty list, even if records exist in the background database. 

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Thanks & Regards ,
Supriya Waghmode |ServiceNow Community Rising Star 2025⭐
www.linkedin.com/in/supriya-waghmode

 
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