Hide COE "HR Case" while case creation
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03-03-2025 03:15 AM
Hello Experts,
I want to hide COE "HR Case" while case creation. Please help.
@Community Alums : I have also tried a solution using the "COE security configuration " by creating two records of read and write.
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03-03-2025 04:42 AM
check this
Hide the COE field within the Case Creation dialog in HR Agent Workspace
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-03-2025 04:47 AM
you will have to touch OOB script include and function
check this
How to allow or restrict a user to select COE while creating HR case
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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03-03-2025 06:06 AM
@aksh3 Any specific use case for such a requirement?