Hide COE "HR Case" while case creation

aksh3
Giga Guru

Hello Experts,

I want to hide COE "HR Case" while case creation. Please help.

aksh3_0-1741000295237.png

 

@Community Alums : I have also tried a solution using the "COE security configuration " by creating two records of read and write.

aksh3_1-1741000532285.png

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@aksh3 

check this

Hide the COE field within the Case Creation dialog in HR Agent Workspace 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@aksh3 

you will have to touch OOB script include and function

check this

How to allow or restrict a user to select COE while creating HR case 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Sandeep Rajput
Tera Patron
Tera Patron

@aksh3 Any specific use case for such a requirement?