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Resolved! HR data to remove during cloning

Hi Experts, I have a requirement to remove the HR confidential data after cloning. Is there any issues if we exclude the table from the exclude tables list. Is there any other way to hide the hr data for admins such that admins should not be able to ...

Priya D by Kilo Contributor
  • 1727 Views
  • 5 replies
  • 6 helpfuls

Resolved! HR on-boarding workflow/process OOTB?

Does ServiceNow contain an HR on-boarding workflow/ process out of the box? or how can it be implemented?

jrt by Kilo Contributor
  • 2752 Views
  • 10 replies
  • 4 helpfuls

Generating approvals for HR Services

Hello All ,  I am just getting started learning HR Service delivery and have a basic question. I know that workflows shouldn't be used when setting up an HR service (Jakarta) and i've been trying to set up service activities as an alternative and hav...

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jadtheparker by Kilo Contributor
  • 5202 Views
  • 6 replies
  • 1 helpfuls

Creating a case as a non-user

We are preparing to expand our deployment of HR Service Delivery (Scoped HR).  The following question has been raised and I was hoping this community could provide an answer. If a person, who is not listed in the User Table, accesses the site can the...

horswillc by Kilo Contributor
  • 1303 Views
  • 3 replies
  • 0 helpfuls

Best practice for managing a checklist

Hello,We have a need to change an existing checklist (associated with an HR Service). What's the best practice to manage updates to an existing checklist? Migrated from development? (doesn't appear to be captured in an update set). Import / Export vi...

Resolved! Adding "Push to update set" to the Actions on Selected Row menu

Hi ServiceNow community members, Does anyone know if it is possible to add the "Push to update set" option to the "Actions on selected rows" menu in the list view? I would like to select multiple records in the list view and choose the "Push to updat...

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bill72 by Tera Contributor
  • 2115 Views
  • 3 replies
  • 3 helpfuls

How to copy a closed/completed RITM to a new RITM

Is there a quick or easy way to make a copy of a closed RITM?When a requester does not respond to our follow up emails after several attempts we close their RITM with a "canceled" status. On several occasions we receive a response from the requester ...

j_hale by Kilo Contributor
  • 4731 Views
  • 5 replies
  • 2 helpfuls

Resolved! Change COE Label

Hi Team,I want to change the COE labels but the issue is labels are coming from the ua_entitlement table only maint user can do the changes on this table because it has to write ACL. So you have any solution, please share. Advance Thanks

Deletion of Bulk HR Profiles

I want to remove bulk HR users profile.how this can be achieved.For creation, we have Generate HR Profiles so is there any way to Delete those Generated HR Profiles.

Employee holiday requests and calendar

Hi, I need some guidance how to implement employee holiday calendar. I know employee can make holiday requests from catalog and I can have workflow so that their manager can approve it. Once it's approved should I just add it to a schedule. Can I hav...

questsal78 by Giga Expert
  • 3150 Views
  • 2 replies
  • 0 helpfuls

How Do I Upload a GIF to a Knowledge Base Article?

I'm trialing the demo environment for ServiceNow and am trying to add a GIF to my knowledge article but keep getting the error that the file isn't recognized (see below) When I upload as an image...it works but it's so pixelated it's not really reada...

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Amelia2 by Kilo Contributor
  • 4282 Views
  • 7 replies
  • 4 helpfuls

Need help dot walking in assignment script for Assigned to.

Hi all, I am attempting to create an assignment rule that sets the "Assigned to" field to the "Opened for's" Business Partner which is a value populated in their HR Profile. The Opened for field is a reference to the user table. I'm a beginner with s...

taylor21 by Mega Expert
  • 1823 Views
  • 16 replies
  • 1 helpfuls