Our HR users frequently use the 3 dot menu in an HR Case form to send an email to the Opened for/ Subject Person. In cases where the business email is empty, the To field in the Compose Email popout window does not populate with a value. We would lik...
I am not able to get rid of chat icon on page.By removing html lines in ESC header,chat in menu item is not showing up.But still below icon is available on employee service center portal: I have deactivated all chat properties as well, but this icon...
When closing an HR Case, all Child cases are being set to Cancelled. Can someone direct me to what is setting the State of the Child cases as we would rather have them follow the identical state of the parent.
Hi I just create a custom table in Human Resource: Lifecycle Event scope. Now I want to delete this table but whenever I tried to delete it shows this "Delete operation against 'sn_hr_le_bms_le_table' from scope 'rhino.global' has been refused due t...
Hi All, Short description field on the HR Case form is getting populated with the HR Service name only in english for all the user.Even if the user's preferred language is some other language. Any thoughts will be helpful. Thanks in advance. Vidyas...
In HR Task list and form layout, i am trying to bring the HR Case "Opened For" and "Subject Person" fields.The Parent field in HR task holds the HR Case number. I thought this can be achieved by dot walking Parent ( Parent.Opened for and Parent.Subje...
HR Email Templates Hello SN Comm, I have been going through email notifications and their templates as I am in the middle of an upgrade/migration from non-scoped to scoped applications. When looking at email notification 'HR Case Opened' it is usin...
I would like to hide the Submit button on a catalog item when a variable has a certain response. I have a Yes/No variable that if answered Yes, will display additional variables and allow the user to submit their HR Case. However, if they answer No,...
I am new to service-now HR platform and was trying to attach a knowledge article with an attachment to a knowledge base but the attachment is not found with the article on the service portal. Please advice.
Hello, Hoping somebody can help. Thanks in advance! I have been getting the 'Workflow undefined, maybe missing global qualifier' error every time I open any case in HR Module. This has started to happen after I created a new record producer for our H...
Hello, I would like to understand the difference between sn_hr_core.basic and sn_hr_core.manager role , in terms of visibility and scope of authority in servicenow platform? Please dont include the the number of roles which are inherited in the sys...
Hi - what is the best way to edit the menu items on the navbar as shown in the attached? Looking into html/css, however is there a way to configure them? Not finding the header record in the "instance with menu" table for this - is there somewhere el...
Good afternoon. We are in need of some help with HR Case. When you are creating a case from the platform, there is the ability to enter the “Opened for” and the “Subject person”. However the widget the does the search only returns the name infor...
I would like to change the color of the text in the portal search widget. In our case, we are using the typeahead search widget. The text I want to change is the text that appears in the box before you start typing. We would like to make the color o...
What is the best-practice method to prevent assignment of HR cases to an agent who is temporarily out-of-office (e.g. sick, vacation, etc.)? Assume that assignment is performed normally using matching rules and manual re-assignment.
