Would anyone know where ServiceNow determines when to show "(Customer Visible)" in the Additional Comments label? I know there are client script that do this for the task table. I am guessing there is something in the HR Application that doesn't pay...
We are having an issue with HR task template reminders not firing. We set a due date for two days after the case was created. Then we configured a reminder template on the Email Content page and used a type = "HR Task Reminder". For "When to send ...
We have a workflow that sends an approval, however even after the approver approves it the workflow does not continue. It was approved through the the portal approval, and you can see it back in the case but the workflow does not progress. The app...
Hello, We have a requirement to fire/skip an activity set based on values in the previous activity set. While doing some initial leg work in preparation, i found an older article in the community about the Advanced script for triggering being evaluat...
Hi All, I'm seeking assistance on how to best pre-populate the email message window when a user clicks on a notification that they get when a case moves to 'Awaiting Acceptance'. To give more context, if the user is not satisfied with the case resolu...
Hi, We have a requirement to create task to e-sign PDF document. once the user e-sgin the document, signature should be visible on PDF document. I have created a document under 'dms_document' table to upload PDF doc and published it. Then i created a...
Hi All, We are looking for solution how to handle URL links to KB Articles in the HR Task Template / Checklist items. So far the system is offering only possibility to add simple text, but we need URL links inside of the checklist items. Do you have ...
Dear Experts, We have recently implemented the HRSD application in our instance. All the active user profiles have been converted in the HR profiles, of late we decided to remove contractors and other users from HR Profiles as they are not relevant. ...
Kia ora, I have a record producer and want to populate a variable (hire_date) with employment_start_date from the employee profile of the signed in user when the form loads. I've tried a few methods but can't quite get it to work and would really app...
Hey there SN Comm! I am looking to see if anyone knows a good way to develop a UI Action (possibly), that can basically do the following: Take attachment(s) from HR Case, and move them to the HR Task (when needed). While this is not a huge deal, our ...
Is there a way to customize the order the articles are listed in the Featured Articles widget on the ESC? Currently they appear to be listed in the order that I added them as featured articles in the Knowledge Base. I'd like to be able to rearrange t...
Hello All, How could we view as what are the next state or is there any link which provides documentation of Case States?
Is there a way to add and access Favorites within the agent workspace? Thanks!
Hi, Is anyone aware of how to edit or update the script or a way to change the setting for Additional comments(customer visible) in Additional comments field in HR case form. I am trying to change the script since the name of the HR Service is repeti...
We would like to evaluate and test the Standard Ticket Page on our ESC Portal. Our Test environment has been upgraded to Paris. The Service Portal - Service Catalog v2 plugin has been enabled. However, when I click on a HR Case from the my_requests ...
