Hide HR case from my request filter on portal

[ghitabahaj]

Hi everyone,

i'm still looking for the solution for this, what i've found and what controlling my request list is my request Filter i pen HR Case opened record and i need to apply a filter to hide the requests when Hr service is offboarding and Country is Spain and employment type is subcontarctor or Contingent, but the issue idk how can i write the condition as it needs to be true here is the ss i ve added an OR clause but still didn t work that way not sure  about how can i put conditions

[Singh Manish]

Hello @ghitabahaj,

You may want to try applying the filters one at a time to help debug the issue and understand which condition is affecting the results.

I also noticed that while the requirement mentions the condition should be equal to, the screenshot shows “is not” being used. This difference can impact the query behavior, especially when OR conditions are involved, so aligning the logic may help.

Please try this approach and let me know if anything else is required. If this helps, kindly mark the response as helpful.

Thank you.

[ghitabahaj]

i removed the condition i ve added and leave it as i found it , the issue is that i need to hide offboarding cases from the subject person when he is a Spain external user, i tried multiple things but didn t work as there is already a OOB script include called here that retur the cases

[Sabrina Ethridg]

Try to add your condition as an AND condition rather than an OR condition.  As you stated, the sys_id of the cases is returned in the first condition.

[Wessel van Enk]

Hi @ghitabahaj ,

Can you please try below? Please adjust the values based on your conditions, but this worked for me.