Highlight field on the form in agent workspace

Community6
Tera Contributor

‎08-07-2023 01:18 AM

In the Agent Workspace for HR Case management, on any of the HR case form, how to highlight a field(number/name) when state gets changed from "on hold" to "Work In progress". Please help me to highlight the field on the form.

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Maik Skoddow
Tera Patron
Tera Patron

‎08-07-2023 01:32 AM

Hi

unfortunately this is not possible

Maik

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Auma Njagah
Tera Contributor

‎04-11-2024 02:03 AM

Hi @Community6 ,

this is working (currently implemented in Vancouver release). 

Follow the docs as described here https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta...

In our case we needed this on SOW. We couldn't select this option in the Workspace field so left it empty and it worked.

AumaNjagah_0-1712826102236.png

Please mark as solved if this helps.
Bests,
Auma

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