Document Not Available Error
Hi All, I am in the HR Talent Management area of the HR Case and I am trying to review the PDF/document assigned to me by clicking "Click here to respond" and I am receive the following error. Please help!
Forum Posts
creating automatic HR Case using ATF
Hi, I have a requirement to create HR Cases using ATF. I am able to set field values for HR Cases expect for HR Service. The problem being HR Service field is a mandatory field and it been referenced. Is there a way to populate this field to run the ...
HR Core vs. HR Service Portal scope app
Hello, I need to create a HR service and catalog item(record producer). Now, I will create HR service using HR core scope app. I saw a documentation from ServiceNow that I can use the magnifying glass button in HR service form to create record prod...
triggering a email via catalog item
Hi,is it possible to trigger a email via catalog form,i need to send a email, that contains all the data available in catalog form. how do this.i created a catalog item, i have several fields in that form, after submiting that need to trigger the ema...
Which table is considered the core table for all HR Case records?
Which table is considered the core table for all HR Case records?
Resolved! Generate HR Profiles for INactive User Records?
I know the 'Generate HR Profiles' module exists, but I need a way to also generate profiles for users who are inactive, not just active.
Resolved! Populate Opened For and Subject Person in Case Creation UI page only with HR Profiles and Not User Profiles
HI SN Team, Requirement is to Populate Opened For and Subject Person in Case Creation UI page only with HR Profiles and Not User Profiles. Approach being followed : i would like to know the line of code similar to code present in below link in setti...
Sending email from a HR case defaulting to respond to initial email
Some HR groups have asked if there is an option to respond to different emails within a HR Case. At the moment when the HR agents click on send email the email will default to look like a response to initial mail received in that HR Case. This means ...
Resolved! In an HR Service - Using Fulfillment Type of Workflow - Can't Select a Workflow
This is in the Scoped HR application in London: How do I select a workflow for an HR Service when I select "Workflow" for the Fulfillment type? When I select "Workflow" for the Fulfillment Type field, the workflow field appears, but it is read only...
Resolved! Flag similar to VIP - HR Case
Hey SN - trying to grab a little help (probably something easy I am missing)... I am trying to, for the most part, copy what the VIP flag client script does - but with a different field and different color (to start). Here is what I have thus far: T...
Complete HR Task - (Submit Catalog Item) - On fulfiller side?
Hello, In our HR Case, we have a Task with type 'Submit Catalog Item'. When viewing this task on the Fulfiller Side, there is a link directing to the Portal, saying "Go to Service Portal to continue to work on this task" Only once on the Service Port...
Resolved! How to set HR Service & COE on UI Page to Create Case (Kingston)
Hello, I created some buttons on the Create HR Case Form, they call a function that I created to try and set the two values in COE and HR Service and then call the CreateCase() function after the two fields get set as would normally occur if someone ...
Resolved! How can I configure the default Priority for HR Cases
I understand that I can create templates for every single HR service but as most of our services are Low priority, I would like to have cases automatically get Low priority, unless a template is created with a higher priority. I notice that currentl...
Resolved! Restricting/Locking/Password Protecting Attachments on HR Case Form
Hello SN Comm, I want to see if anyone knows a good way to protect attachments that are attached to an HR Case form? Can it be locked to only the Assigned To (and maybe also certain users with a special role, etc.)? Maybe even having to enter in a pa...
Resolved! HR Show case to subject person - Subject person sees everything in native
All of the HR Services have 'Show case to subject person' as false. In this scenario we'll call the users Joe Manager and Joe Employee. Joe Manager opened the case for Joe Employee. Joe Employee is the Opened for and the Subject person. Joe Employee ...
