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Cannot see HR Case variables in list report

Hi, I'm trying to create a report on our HR Cases with variables that are in a HR record producer, but I am having problems with the variable data showing up blank in the list view. Does anybody know how I can have these variables show? When I press ...

chrisds by Kilo Contributor
  • 1046 Views
  • 2 replies
  • 1 helpfuls

Best practice for managing a checklist

Hello,We have a need to change an existing checklist (associated with an HR Service). What's the best practice to manage updates to an existing checklist? Migrated from development? (doesn't appear to be captured in an update set). Import / Export vi...

Resolved! Adding "Push to update set" to the Actions on Selected Row menu

Hi ServiceNow community members, Does anyone know if it is possible to add the "Push to update set" option to the "Actions on selected rows" menu in the list view? I would like to select multiple records in the list view and choose the "Push to updat...

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bill72 by Tera Contributor
  • 1881 Views
  • 3 replies
  • 3 helpfuls

How to copy a closed/completed RITM to a new RITM

Is there a quick or easy way to make a copy of a closed RITM?When a requester does not respond to our follow up emails after several attempts we close their RITM with a "canceled" status. On several occasions we receive a response from the requester ...

j_hale by Kilo Contributor
  • 4363 Views
  • 5 replies
  • 2 helpfuls

Resolved! Change COE Label

Hi Team,I want to change the COE labels but the issue is labels are coming from the ua_entitlement table only maint user can do the changes on this table because it has to write ACL. So you have any solution, please share. Advance Thanks

What functions / actions can an HR Admin perform?

I am looking for documentation that shows what an HR Admin can do in ServiceNow versus a system admin. I want to make sure there a clear sense of what a HR Admin in ServiceNow can do. In my current company i dont believe all stakeholders in HR and IT...

Adding Requestor Title and Department to Form

I need to display the requester's title and department on the case form.  Is a client side script the best option or is there something simpler?  Thanks in Advance !   Case Form Fields     User Table:  

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Deletion of Bulk HR Profiles

I want to remove bulk HR users profile.how this can be achieved.For creation, we have Generate HR Profiles so is there any way to Delete those Generated HR Profiles.

Employee holiday requests and calendar

Hi, I need some guidance how to implement employee holiday calendar. I know employee can make holiday requests from catalog and I can have workflow so that their manager can approve it. Once it's approved should I just add it to a schedule. Can I hav...

questsal78 by Giga Expert
  • 2915 Views
  • 2 replies
  • 0 helpfuls

How Do I Upload a GIF to a Knowledge Base Article?

I'm trialing the demo environment for ServiceNow and am trying to add a GIF to my knowledge article but keep getting the error that the file isn't recognized (see below) When I upload as an image...it works but it's so pixelated it's not really reada...

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Amelia2 by Kilo Contributor
  • 3985 Views
  • 7 replies
  • 4 helpfuls

Transfer case COE is not displaying in pop up form.

In Kingston, I was testing the "Transfer Case" to show to our HR team. By looking at the docs, you should be able to select the COE and transfer the case but I'm not able to get the COE to show up. I was expecting a reference field on that popup, but...

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huntj06 by Tera Guru
  • 1291 Views
  • 6 replies
  • 0 helpfuls

Need help dot walking in assignment script for Assigned to.

Hi all, I am attempting to create an assignment rule that sets the "Assigned to" field to the "Opened for's" Business Partner which is a value populated in their HR Profile. The Opened for field is a reference to the user table. I'm a beginner with s...

taylor21 by Mega Expert
  • 1547 Views
  • 16 replies
  • 1 helpfuls

Workday Integration - exclude certain types of workers

We would like to make some changes to our Workday integration with ServiceNow. I reviewed the documentation that I could find on the HI portal and community. I also reviewed what we have set up from the Workday side. I can’t find anything related to ...

lpomeroy0613 by Kilo Contributor
  • 2305 Views
  • 4 replies
  • 2 helpfuls