Resolved! PDF Fillable fom
i have a client that would like to take all the information that has been completed in the fillable PDF and store it in ServiceNow. Is that possible?
Forum Posts
Knowledge Blocks not found after clicking "Add Blocks"
When trying to add knowledge blocks to KB articles, after clicking the "Add Blocks" button nothing appears. Receive a message stating "Your search term "<searchstring>" did not match any blocks". The blocks I have created are in the same KB, are acti...
SLA and HR Tasks
Hi All, I need to run a SLA on an HR Task, Is this possible? I need to run the SLA when the HR Task starts and when the HR Task is closed.
Access rights in HRSD
We are working with the access right structure for Case Mgmt in HRSD. As I understand it, out of the box all HR Professionals (users with the sn_hr_core.basic role) can read and write all cases. Is that correct?Do you have examples on other types of ...
Can anyone explain the Read ACL on sys_journal_field installed by Human Resources: Core?
We recently installed the HR Service Delivery plugins in our production environment, and noticed that an ACL it created has broken our SnowMirror replication of the sys_journal_field table. We're working with the vendor on it, but I wanted to see if ...
Resolved! Inbound emails from someone NOT apart of the HR Case
Hey there SN Comm!! I am looking to see what (if at all), others might be doing when it comes to allowing people that do not have access to view a Case/are not part of a Case - to be able to email into a Case. Example: recently we had a Case that was...
Resolved! Create HR Profiles for a set of users?
Hello, I want to create HR Profiles for a set of users. I have imported the users in the user table. Instead of creating HR profile from each single user record, Is there a way to create HR Profiles for all the users at the sametime? Please provide y...
Resolved! Multi-row variable set stopping form submission on portal only
Important note: I am able to submit the record producer (RP) in native with the mutli-row variable set (MRVS) with expected results. I have a RP that was working fine on the HR portal without the MRVS, but as soon as I added the MRVS when I click the...
Resolved! Adding Users (Sys) to Watchlist on Inbound Action
Hi I am using Kingston and have tried a number of different scripts but none seem to work. For NEW Email in (HR) I need an action that puts all of the CC people into the Watchlist Automatically, the only one so far that seems to work only adds their ...
Resolved! How to sync between user records and hr profiles after a user record is updated from LDAP?
We have added a new field to the user table that we also want to sync with the HR profile. I found in the hr_Utils script include where the map is that determines which fields to sync between the two but now I am having difficulties getting it to exe...
Resolved! How / where are HR Case workflows triggered?
Sorry if this is a silly/elementary question, but I cannot for the life of me find how/where workflows are triggered for HR cases. I made a copy of one the HR Service workflows & made my changes. I can't find where to update the associated workflow. ...
Resolved! human resouce: lifecycle event acitivity
Hey, I'm using the lifecycle event suite in Kingston version. I created a fulfiller activity configured as follow: the referenced template is configured as a 'submit a catalog item' hr task type. I want the catalog item variable to be populated wi...
Resolved! Configure Knowledge Results
Hello Everyone, I wanted to get more info on the contextual table configuration "Knowledge Results" that is being displayed on the HR Case forms. The results are being displayed by taking into an account of the keywords in short description. For exam...
case number is empty for few HR cases created through scheduled job
HI Team, I have below scheduled job which auto create HR cases. HR case has been created in prod with empty case number like below. All are auto triggered cases but only few cases are showing empty case numbers, How to fix this kind of issues? How...
Caller Restriction to none
For the Survey notification we got the scope error form global to HE case table. We change “Caller Access” field on sn_hr_core_case table to “None” from “Caller Restriction”. After that, “Cross scope errors we were getting before is not coming. Doe...
