We are in the process of testing the London upgrade in our test instance. During our testing, we noticed that cases manually created from the UI page for a VIP the priority is defaulting to 2. It's overriding our HR templates. HR templates - none ...
Hello SN Comm! I am in need of some help in writing a background script, in order to update a number of records for a specific field. Records: HR Case Table: sn_hr_core_case Field: u_cancellation_reason Reason needed: We have had to use the transfer ...
Our enterprise 'most favored' portal platform has historically been built within the Liferay portal product. With ServiceNow being the relatively newcomer portal platform within our enterprise, we find ourselves in the midst of a debate as to how be...
The Source (contact_type) field on the sn_hr_core_case form populates with values based upon the How is this accomplished? A business rule, script, etc.? OOTB "Self-Service" auto-populates into the field for cases created from the ESC/HR Portal/HR...
When we transfer a case, to change the HR Service, the work notes do not transfer over, but attachments do. Is there a way to have work notes, or anything else transfer over as well?
Hi All, We have HR application running in our system. There are dedicate people who handle HR PA. But they are having scoping issues as they cannot change their scope to Hr.core while creating indicators. Hence my question is can end users change the...
Hello SN Comm, (Sandbox instance using Scoped Application for HR Case Management - Kingston) We have a UI Action called 'Transfer Case' which is OOB. When a Case comes in via email from the End User, it is created under General Inquiry Case (which is...
Hello All. I am novice when comes to scripting, hence seeking help here. I have an requirement i.e. when we change the state of a HR Task manually i need it to throw a popup where we can enter a worknote. In the Present setup there is a UI Action but...
I am currently using following sample script to delete in NON -PROD which takes a long time. var gr = new GlideRecord('hr_case') gr.addQuery('state',4);; //to delete all resolved HR cases gr.setWorkflow(false); gr.deleteMultiple();
Hi Experts, I have a requirement to remove the HR confidential data after cloning. Is there any issues if we exclude the table from the exclude tables list. Is there any other way to hide the hr data for admins such that admins should not be able to ...
Does ServiceNow contain an HR on-boarding workflow/ process out of the box? or how can it be implemented?
Hello All , I am just getting started learning HR Service delivery and have a basic question. I know that workflows shouldn't be used when setting up an HR service (Jakarta) and i've been trying to set up service activities as an alternative and hav...
We are preparing to expand our deployment of HR Service Delivery (Scoped HR). The following question has been raised and I was hoping this community could provide an answer. If a person, who is not listed in the User Table, accesses the site can the...
Can anybody help with best practices followed for success full SN HR management implementation. Regards
Hello,We have a need to change an existing checklist (associated with an HR Service). What's the best practice to manage updates to an existing checklist? Migrated from development? (doesn't appear to be captured in an update set). Import / Export vi...