Highlight list fields - Agent workspace for HR case

[Tzach Benbenist]

Hello,

There is a way to use the "Highlight Values" functionality in the new agent workspace for HR case management?

Thank you,

Tzach.

 

[Anurag Tripathi]

HI,

Yes, follow this link

Highlight list fields (servicenow.com)

[Tzach Benbenist]

Hi Anurag,

When I'm trying to create a new record I can't choose the HR workspace, I refer to this product 

https://store.servicenow.com/sn_appstore_store.do#!/store/application/ff837553a1112010db4143775de96b...

[nagydanR]

I'm having the same issue, so I opened Hi Case.

These tables are relevant for us:

sys_highlighted_value
sys_highlighted_value_condition
sys_ux_highlighted_value_config
sys_ux_m2m_highlighted_value_config

Those having "ux" in the Tbale name are needed for the Configurable Workspaces. The other two was also used with locked down workspaces.

But I can't get it working.

It is mindblowing that there is no proper documentation on the Configurable Workspaces... (there is, it seems, but then they lack info or do not work)

[NagyDan1]

These are all the tables for "Highlight" feature:

sys_highlighted_value
sys_highlighted_value_condition
sys_ux_highlighted_value_config
sys_ux_m2m_highlighted_value_config


But even using the "UX" ones it still does not work on the Configurable HR Workspace.