What is the expected functionality of the reminders within the case? Example, I created a reminder on a case - was able to successfully title it and set a date/time and save it. Confirmed this displays in my list of "My Reminders" - however, I did no...
Hi all,Using the Email client functionality in the HR case, I am sending an Email with an attachment. The email is received by the user with the attachment. But the attachment is not visible in the activity where as the same attachment is visible in ...
Hi!I want to hide the Tasks/To-dos' tab from Employee Center Pro based on the following condition: (See image below for reference): It hides that tab, IF the case has a parent case (the case that hides is a child case) Anyone know how to achieve this...
Two fields : Select Box : action : two choices (Extend , No extend). : Select Box :visible : two choices (Contract , No contract). If the user action field select (extend choice ) then visible field "No contract" should be visible an...
Hi All,I am scheduling a report of cases in excels format , I observed that sys_created_on date in excel sheet is different from the created time shown in the system . The time difference is one hour exactly . What is the reason for this and the defa...
I have a requirement where on a Submit Catalog Item Hr task type, the Employee has to add some details. If it is not filled for a certain time, that is 24hrs, the task should be closed incomplete and the fields should be submitted blank in the child ...
The new choice in "Roll" shall provide the system name value BI-Azure-AD(fxe-ece) and AAB (fnd-domain). The prodcut owner demands that such default values will not be hardcoded in client scripts(see BI fill FND_domain and fhx-ece on change of fhx-ac...
Hi All, We have a requirement where we are trying to view tickets updated by an individual at any point in the month. Currently, the 'updated by' function only shows who the last person the ticket has been updated by. Is there any other way to view t...
Hi ,Two fields : Type :Environment (cloud,gm,ga,ld,ps) : Multiple choiceType : Search by account (email,account owner,windows) : Multiple choice If the user selects search by account is "account owner" then it should be visible (cloud,gm,ga,ld,ps) in...
How to know HR cases REJECT Acceptance by users
Hello everyone,I am implementing Auto resolution for HR.I am getting below error. Also I have tested this for HR case, case is assigning to HR bot but not providing any recommendations. Also followed troubleshooting guide provided in below video Issu...
Hi All,I am studying ServiceNow portal . I came across themes. I can see that we can add CSS includes to the themes. I opened a stylesheet in the stylesheet there were lot of classes , how can i identify where this class belong to ? Thanks in advance...
Hi All,Please help in writing a regex value to get the words between @ and .com in the mail address . var email = "user@example.com";var match = email.match(/(?<=@)[^\.]+(?=\.com)/);if (match) {gs.info("Matched word: " + match[0]);}After running the ...
Hi All/ @Sandeep Rajput ,We have one integration requirement where 3rd party side has 75K records, that we want to pull in ServiceNow table.we are not ensuring that 75k records are ServiceNow side getting or not.In endpoint URL we are passing page si...
Hi all, After setting my servicenow integration app on microsft teams, the next step I want to take is to notify the teams users within a chatbot (not within the embedded employee centre) so that they can act in response to that notification. The no...
