Hi,I would like to seek advice from the community.・Implemented the enabling of survey retakes for resubmission.・Because employees lack deletion permissions in Metric Results, upon checking via View Respons, records remain where employees responded mu...
I need some help, please. Our Employee Relations team is planning to use SNOW for case management. I remember that in the HR Agent Workspace, someone with the HR ER confidential [sn_hr_er.confidential] role can lock or restrict a case. However, our E...
Hi All,There is a reference variable called subcategory(Reference) , on the backend there is a custom table for storing the subcategory. And there is another variable called bank , it is a dropdown field . Based on the bank variable value the subcate...
Hi All,I am beginner in ServiceNow . I want to increase my technical knowledge in ServiceNow and i want to understand how things are working in the backend . I am not restricting myself to ServiceNow modules . Please guide me or suggest udemy course...
We have a requirement when we want to send email from agent workspace for HR Cases at that time want send mail with dynamic 'from' i.e. either logged in user's email address should auto-populate in 'from' or that user should be able to select 'from'....
Hi experts,Can we update description field on case form with variable editor data when record is inserted? TIA
Hi All,I am learning ServiceNow mobile . I am a beginner in the mobile on ServiceNow platform . Please guide me on how to study the mobile. If possible you can also recommend mobile learning you tube channel or Udemy coursesThanks in advance.
Hi All,A user has sent a attachment via compose mail and from servicenow , Fromlogs it is showing the attachment has been sent. Attachment size is within the limit of outbound email property size. But in their outlook the attachment is not received b...
Hey everyone, I need some help with a survey issue. I have a survey that is sent to users during the progress of an HR case, and it's all set up in the Human Resources: Core scope. Users with the sn_hr_core.basic role should be able to see the respon...
Can HRSD have multiple surveys?Can the ER COE table have a different survey vs the HR Case COE table?What are the survey trigger conditions?Can a HR service have multiple surveys?
Hello,I am trying to use the below mail script to fetch only the latest comment for our HR Case email notifications. When I test this, it's also pulling in [code] and [/code] tags into the comment body. How can these be removed?
Hello! I am looking to see if anyone has configured a solution to a request I am trying to solve for. I am looking to report on the average time that our HR Operations assignment group takes to work as a case before it is closed. I am familiar with m...
Hello All,I'm new to ServiceNow HRSD and its roles,I am going through some requirement and it includes the new hire role sn_hr_core.hrsm_new_hirehere are the details regarding the requirementso whenever the new hire process is activated, it triggered...
Hi All,I have a custom table and there are two fields called code and name . There are duplicate entries in the table. Under code there are 3 records . I ran a glide aggregate and got the records and using gliderecord i need to update the active as ...
I have topic header color issue.As you can see below in the main menu topic name's color are same (white). But if I open the each topic (software and It for it) their header text colors are different (software = white, IT ofr IT = black). I want to ...
