How to Boost an article for NLU/AI search
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06-09-2025 04:48 AM - edited 06-09-2025 04:49 AM
Hi
I need some information about that How to Boost an article for NLU/AI search in the portal
i have checked some of the articles but can anyone give me the detailed information on this like ServiceNow documents or articles refereed to this problem
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06-09-2025 05:14 AM
Hi @sri vijaya , Please check below:-
1. Use the “Search Boost” Field in Article Form
Field: Search boost
Values: None, Low, Medium, High
Location: In Knowledge Article form, this field is available once AI Search is active.
2. Make Sure AI Search Is Enabled
Plugin: AI Search (com.glide.platform_ai_search)
Go to: AI Search > Indexed Sources
Ensure Knowledge [kb_knowledge] is selected
Re-index if needed
3. Index and Prioritize the Right Knowledge Base
If multiple KBs are present, use AI Search > Indexed Sources to:
Set article-level boosting via the Search boost
Use dynamic boosting only if needed (custom)
4. NLU Optimization – Link Topics to Articles
In Virtual Agent or Agent Assist, articles are boosted when they are linked to NLU Topics or Search Intents.
You can also:
Train custom NLU models
Use topic suggestions
Map articles manually to intents
5. Use Keywords and Meta Data Wisely
Add strong keywords, summary, and tags that reflect what users actually search for.
These help in query expansion and intent recognition.
If this answered your question, please mark it helpful so others can find it faster.
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06-11-2025 02:32 AM
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06-09-2025 06:37 AM
Hi @sri vijaya
https://www.servicenow.com/community/intelligence-ml-articles/ai-search-faq/ta-p/2307953
https://www.youtube.com/watch?v=b22ObL8ggc4
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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