How to Boost an article for NLU/AI search

[sri vijaya]

Hi

I need some information about that How to Boost an article for NLU/AI search in the portal

i have checked some of the articles but can anyone give me the detailed information on this like ServiceNow documents or articles refereed to this problem

@Ankur Bawiskar @Dr Atul G- LNG @Chaitanya ILCR 

[Omender Singh]

Hi @sri vijaya , Please check below:-

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 1. Use the “Search Boost” Field in Article Form

• Field: Search boost

• Values: None, Low, Medium, High

• Location: In Knowledge Article form, this field is available once AI Search is active.

 

 2. Make Sure AI Search Is Enabled

• Plugin: AI Search (com.glide.platform_ai_search)

• Go to: AI Search > Indexed Sources

  • Ensure Knowledge [kb_knowledge] is selected

  • Re-index if needed

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 3. Index and Prioritize the Right Knowledge Base

• If multiple KBs are present, use AI Search > Indexed Sources to:

  • Set article-level boosting via the Search boost

  • Use dynamic boosting only if needed (custom)

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 4. NLU Optimization – Link Topics to Articles

• In Virtual Agent or Agent Assist, articles are boosted when they are linked to NLU Topics or Search Intents.

• You can also:

  • Train custom NLU models

  • Use topic suggestions

  • Map articles manually to intents

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5. Use Keywords and Meta Data Wisely

• Add strong keywords, summary, and tags that reflect what users actually search for.

• These help in query expansion and intent recognition.

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[sri vijaya]

Hi @Omender Singh 

Can we use Rule improvement rules for NLU virtual agent?

[Dr Atul G- LNG]

Hi @sri vijaya 

https://www.servicenow.com/community/intelligence-ml-articles/ai-search-faq/ta-p/2307953

https://www.youtube.com/watch?v=b22ObL8ggc4