How to calculate business duration in metric definition

[Anand Kothapall]

HI All,

      Requirement is to calculate business duration when HR case is moved from work-in progress to closed complete, I am getting correct duration but not business duration. I am getting business duration is 0.

Below is the script.

var state = current.state;
if (state == '4' || state == '10')
timeDurations(state);function timeDurations(value) {
var mi = new MetricInstance(definition, current);
if (!mi.metricExists() && value == '4') {
var gr1 = mi.getNewRecord();
gr1.start = current.sys_updated_on;
gr1.calculation_complete = false;
gr1.insert();
return;
}
if (mi.metricExists() && value == '4') {
var gr2 = new GlideRecord('metric_instance');
gr2.addQuery('id', current.sys_id);
gr2.addQuery('definition', 'af5f21a71b837010212c5467624bcba6');
gr2.orderByDesc('sys_created_on');
gr2.query();
if (gr2.next()) {
var gdt = new GlideDateTime(current.sys_updated_on.getDisplayValue());
var ms = gr2.duration.dateNumericValue();gdt.add(-ms);
gr2.start = gdt.getValue();
gr2.end = '';
gr2.duration = '';
gr2.calculation_complete = false;
gr2.update();
}
return;
}
if (mi.metricExists() && value == '10') {
var gr = new GlideRecord('metric_instance');
gr.addQuery('id', current.sys_id);
gr.addQuery('definition', 'af5f21a71b837010212c5467624bcba6');
gr.orderByDesc('sys_created_on');
gr.query();
if (gr.next()) {
gr.end = current.sys_updated_on;
var gsBusiness =new GlideSchedule('bfbf1b8d1b533010212c5467624bcbba');
gr.business_duration = gsBusiness.duration(gr.start.getGlideObject(), gr.end.getGlideObject());
gr.duration = gs.dateDiff(gr.start.getDisplayValue(), gr.end.getDisplayValue());
gr.calculation_complete = true;
gr.update();
}
return;
}
}

If any one know please suggest, it's bit quite urgent.

Thanks in advance.

[Community Alums]

HI,

The Business duration would be :

gr.business_duration = gs.calDateDiff(gr.start.getDisplayValue(), gr.end.getDisplayValue());

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

[Anand Kothapall]

Hi Sandeep,

      Tried with above also but still getting business duration is empty.

[Gaurav Banga]

Hi Anand,

Please refer below blog on how to get the business duration:

https://community.servicenow.com/community?id=community_question&sys_id=dccdce52db819f04c310fb651f96...

Thanks,

Gaurav