In an effort monitor and control case resolution times, HR needs to analyze Suspend utilization.However, we are having trouble understanding WHERE the Suspension reason records are stored and HOW we might pull that data together with other case info ...
Hi Everyone, Can someone please help me on the below issue, Unable to add the parent field in HR case form related listfrom gear icon i can see the parent but its not showing on related list Please help me to add parent field in HR case,Please help t...
If a manager is completing a Lifecycle Events task (Child HRT for Parent LE Case) for their new hire, is there a way to get the New Hire (Subject Person) of the Parent LE Case populated in a sys_user reference variable on the record producer that tri...
Hi I got a requirement one of my clients. Lifecycle events - Onboarding tasks: 'complete job handover - if applicable'Change task type to 'Mark when complete' and send reminder notifications every 72hs. How to send reminder notification every 72 hour...
Hi, I am implementing EDM functionality and this is the first time for me to do. So, I would like your advice for my scenario. My scenario:I am using the OOTB Verification of Employment.This HR service is configured to move attachment to EDM automati...
I would like to create a report that shows movement between different assignment groups. I was able to find solutions using the metric instance for INCs but wasn't able to see how to accomplish this in HRSD. Thanks.
Can anyone assist as hitting a wall with this. Is it possible at all to move attachements on an HR case to the 'Evidence' Records without having to download the files and re-upload using HR Agent Workspace? Documents are being added to the HR Case...
We have successfully integrated ServiceNow with SuccessFactors using SAML based configurationNow whenever a User request a service from ServiceNow, all the transactions are happening via service account user ( Admin user that is created in SF and con...
Hello all I have created a HR Service, an associated record producer and a document template. I have attached the document template in the HR Service's template so that a PDF is generated every time anyone submits a request on the esc portal. The PDF...
Hello All, Please I am trying to Insert PDF Image into Knowledge Article but it is not recognizing image in PDF, Anyone had this challenge before
Hello All, Please help to get the answer of below query: Can manager with direct reports in more than one country should be able to see the knowledge articles from the country of their direct report, We have had managers raise concerns that they are ...
Hello! I am looking for feedback to see what other organizations are doing to support backend HR Systems. We are currently on Quebec. We will be upgrading to San Diego in mid May. We are licensed for ITSM Pro and HR Service Delivery Pro. Background:...
Hi,I would like to understand what the OOTB process is when the due date is reached on HR Task.Once we set the due date in HR task and due date is expired , we see in the portal that the task is overdue. State of HR Task remains "Work in progress". W...
Hi All,We have knowledge articles restricted based on country where they are from(put hr criteria on can read) , few user wanted to have access to all articles so i created a user criteria on put in can read but it did not work , if i put the user cr...
Hi Everyone,I am facing a issue in Playbook in HR Agent Workspace. I have a activity set that contains 2 activities one is HR task and other is flow. But once the activities are triggered it is only showing one activity in the Playbook which is the H...
