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Resolved! schedule job

Hi everyone,We have schedule job which runs everyday to delete HR profiles created for Contingent workers.Now we have requirement to exclude contingent workers from getting their HR profile removed if they are having1.sn_hr_core.basic role ( contract...

si21 by Tera Guru
  • 366 Views
  • 1 replies
  • 1 helpfuls

Dashboard breakdowns

I have created an indicator on the HR Manager dashboard. In the indicator it's bringing up the case resolution satisfaction survey details. I have managed to add Assignment group as a breakdown to the indicator.Now I want if the  service category, se...

Create HRSD case for external parties (not being new hires or alumni)

Hello, We are currently building a POC for our HR department. They have scenario's where an external party wil ask them an HR related question. For instance a financial party will need certain statements. The would like to log these questions as HR c...

MJL_ by Tera Contributor
  • 493 Views
  • 1 replies
  • 1 helpfuls

Resolved! multiple glideajax in client script

Hi experts, We have a requirement to show choices based on logged in user country and parent company on a record producer.For question 'Transaction' ,If user is from USA and company.parent is  'ABC' then show options t1, t2 and t3If user is from USA ...

si21 by Tera Guru
  • 489 Views
  • 1 replies
  • 1 helpfuls

Dynamic translations on HR case form

Need help regarding enabling Dynamic translations on HR case form. Inspite adding attribute to the field. It is available for incidents on the same instance but not in HR case form.Kindly share a solution for this issue. Thanks in advance! Incident f...

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Cannot add Checklist Item

Hey, I want to use a universal task with the type checklist. After submitting the record I cannot add checklist items even with my admin user.   Has somebody an idea to fix that problem?

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PaKe by Kilo Sage
  • 871 Views
  • 7 replies
  • 1 helpfuls

HRSD in Service Operations Workspace

I have a customer asking to have one workspace for their help desk that responds to both IT and HR inquiries, rather than having to switch between HR Agent Workspace and SOW, I was thinking of adding some HRSD functionality to SOW.    Has anyone done...

ServiceNow HR

Hi All a bit of a random one,  need the ability to make a case private so can be viewed only by those in the privileged group but also my the case worker who may not be in this group, is this possible and if so how would you recommend.  Thank you in ...

Amy Gavin by Mega Contributor
  • 254 Views
  • 1 replies
  • 0 helpfuls

PDF Template Create in HR

Hi Team, How we can create a PDF template and attached to HR case in Kingston for beginners You have any solution, please share the information. Advance Thanks.