How to disable/remove emoji in virtual agent

[deepar3]

Hi Team,

I got an requirement to disable the emoji which is coming in the virtual agent chatbot. I have  disabled by going conversational interface --> agent chat --> agent chat features -->  emoji is disabled. 

But still the emoji are coming and i am able to select.

Is there any way to fix this issue. 

Please help as this is urgent requirement..

Thanks in Advance

[Shraddha Kadam]

Hello @deepar3 ,

If my response was helpful, please mark it as correct and helpful.

Thank you

[Shraddha Kadam]

Hello @deepar3 

If my response was helpful, please mark it as correct and helpful.

Thank you

[Ehab Pilloor]

Hi @deepar3,

Please refer this community question: https://www.servicenow.com/community/virtual-agent-forum/remove-middle-finger-emoji/m-p/2978542#M928...

Regards,

Ehab Pilloor