How to grant access to the Service Catalog?

[peterraeves]

We are having a basic issue, but cannot solve it. We have installed the HR Scoped App and HR Service Portal plugins. We created many record producers in category C in the HR catalog. They are all visible and working for admin users. Now we want to create some test users to test them out. Half of the producers should be available for end-users (sn_hr_sp.hrsp_employee), while the other half should be available for HR employees (sn_hr_sp.case_writer).

We noticed that by giving users and HR role, they could indeed access the portal, but they could not see the catalog. How do I allow them to view the catalog?

[lSurya 24]

Hello Peter,

if I understand your requirement correctly, I think you are not able to see the category under which these record producers are linked.. right? may be you need to link that category to a catalog which is specified in your portal record. something like below screenshot;

[peterraeves]

The category is linked correctly.

This is what HR admin users see:

This is what non-admin users see:

[lSurya 24]

ohohk..!! that seeems very strange!! can you check in the record producer for available and not available for? do they have any particular roles assigned under that list as mentioned by ujjawalvishnoi   and karthikvibeus

[Ujjawal Vishnoi]

Hi Peter,

You can use available for user related list or lists mentioned below in the record producer.

Hope this helps.

Regards

Ujjawal