Scheduled email reports
I have created a scheduled email for a report but in the email the report attachment is getting excluded because it exceeds the max size limit of 18mb is there any workaround for this. Thanks in advance.
Forum Posts
Resolved! Alternative wait to hide HR Profile fields rather than read ACLs on all the fields
Experts, Is there any alternative way to hide all HR profile fields except a few like x1, x2, x3 etc. in HR Agent workspace rather writing an individual read ACLs for each fields? There are some 125+ odd fields just want to avoid 125+ read ACLs. Than...
Formatting issue with checkbox variables in HR Case description using createCaseFromProducer()
I’m working on an HR Application Access Request Record Producer that uses sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer() to create HR cases. Earlier, the environments (Implementation, QA, Production, Sandbox) were handled through a ...
Resolved! Landing paging HR workspace
Hi Team,I need to change the default filter conditions when i click All HR cases, SLA at risk in Landing page. I am aware that we can change that via UI builder but wanted to know if we have any configurations to change it without touching UI builder...
Client Script is not working in HR agent workspace - dialog box
I’m using a client script to display a dialog box whenever a user manually changes the state to Closed Incomplete. The dialog box appears correctly, and I can capture the reason, but the entered reason is not being saved to the u_closure_reason field...
How to make bold for one word in virtual agent greetings
Hiwe need to make bold on word in virtual agent greetings for suppose" Hi, welcome to virtual agent"In this Welcome should be in bold styleBut our message does not store in sys ui message tableIt is directly given in the virtual agent flow and embedd...
Resolved! Icon/Picture in Record producer - facing issue for updating all record producers at a time
Hiwe have 100+ record producers , so for icon/picture in record producer we want to update all of them at onceso created business rule and fix script and followed this processAttaching the image in any one record producerNow going to sys_attachment t...
Copy Case Feature Agent Workspace - Yokohama
Is there a required plugin or set up in order to see the option "copy case" in Agent Workspace?I have installed Agent Workspace on my PDI and on subprod environments, but this option is not available. According to Docs, Copy a case in Agent Workspace...
HRSD - HR Services, Categories and Sub Categories
Greetings Experts - I am working with an HRSD client that has made copious use of categories and sub-categories under many of their HR services. Example: Service - Time Away Category - Leaves, Company Holidays, PTOSub- Categories under Leaves: Milit...
Journey HRSD
HI Could you please throw some light (incl demo links, product doc, starter stories) for all journeys (lifecycle events). Requesting as part of HRSD pro implementation. Thanks
Update specific field for selected records using UI Action in list view
Hi, We want to display a UI Action button on the Incident list view. When a user selects one or more records and clicks the UI Action, a dialog box should appear prompting the user to enter a value (for example, to update the Description field).How c...
Prevent copy paste of information from attachment
Hello All ,I want to check the possibility of adding an option when publishing articles to restricts employees from downloading files or copy-pasting information from attachment, to prevent any potentially sensitive data from being shared.
Change the color of fields on the HR Agent Workspace list, form and buttons
Hello,I would like to change the color of certain reference fields on lists, forms and buttons in HR Agent Workspace.The default theme is Polaris, but I can't change it because it's on the sn_themes private application. Thank you in advance for your ...
Changing the HR Chat timeout length
Hello, In the HRSD, specifically within the employee service center's chat functionality (which we've setup to be accessible to users via our Virtual Agent), if the user doesn't respond within a certain amount of time, the chat session will eventuall...
Resolved! How to find the sys_id for assignment groups
Hi Community,I'm auditing our new instance implementation and need to confirm the sys_id of a Group - I found a post from 2016 that advised that there should be an option in the dropdown list to view sys_id, but that does not seem to be the case anym...
