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checklist ready only once case is closed

As an analyst, there is an edit button on the checklist when viewing. Can this be disabled so analysts cannot edit the checklist?we need to disable this edit option in checklist list Regards,Siva Mani. 

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Copy Case Feature Agent Workspace - Yokohama

Is there a required plugin or set up in order to see the option "copy case" in Agent Workspace?I have installed Agent Workspace on my PDI and on subprod environments, but this option is not available. According to Docs, Copy a case in Agent Workspace...

Yasmin by Kilo Guru
  • 264 Views
  • 2 replies
  • 1 helpfuls

Submit Button is not Working in ESC Provide Feedback

When i select feedback choice and click on submit then the feedback is not submitting it is happening in QAT environment were same thing is working in DEV environment can you please help me on this issue.

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Divya98 by Tera Contributor
  • 212 Views
  • 3 replies
  • 0 helpfuls

Notification Record in Bell icon ServiceNow instance

Hi All,In ServiceNow instance notification Bell icon indicates multiple notification updated by system and its showing notification count as well across platform.However, notification expand not available currently in system and not showing details a...

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