I am looking for a recommended solution for the below requirement.We have configured a metric definition on our extended table to capture task state change.The team requires that the resulting metric instance records be reported on a monthly basis.T...
Workday HR Spoke allows the to-do's to be loaded into ServiceNow through the RAAS report. Is there a way without customization to identify which to-do's are for a manager's direct report?
When a Cancellation button is created in Workspace for cases in the Ready, Work in Progress, or Closed Complete states, clicking the Cancellation button should display a popup asking the user to enter a cancellation reason.If the user clicks Cancel ...
Hi Community,I have a requirement of a new HR service to set up. It is about the visa application. According to the process owner, there are more than 200 fields to be filled by the applicant.However, I am now sure if there is any OOTB function I can...
When trying to setup Workday spoke using Oauth, after doing the registry, there is a step for Get Oauth token.This opens up a workday UI screen instead of using the token to connect.My understanding is this username/pw screen should not pop up becaus...
Hi all, I am looking for new opportunities,can anyone let me know if there is any open positions
I am currently working on updating variables in HR Agent Workspace and facing an issue where the changes are not getting reflected.I initially attempted to modify the variable using field-level configuration, but the updates are not visible in the wo...
I am currently working on updating a variable within the HR Agent Workspace, but I am facing some challenges.I initially attempted to modify the variable using field-level configuration. however, the changes were not reflected in the workspace. To tr...
We are working on the HR Agent Workspace Triage Dashboard.We created a custom UI Builder page and updated the Record List configuration to include additional/custom fields. However, the changes are not reflecting in the Triage Dashboard, specifically...
Hi Team, Can you please help the ways to get the HR case life cycle which says how much time case spent in each state and what's the overall time taken to complete the case, I have used metric definition to get the time take in each state but it's no...
Has anyone successfully integrated the Glean Enterprise Search tool with ServiceNow ECP and set Glean as the default search experience instead of Now Assist? I'm interested in hearing about any lessons learned, along with the pros and cons of making ...
Hi, need a help, I'm desperate. Did steps as per instruction of the task (below). At the end trying to submit the case (step in red) and getting the error (attached). Any help, where I might check or change something. This is learning instance. erro...
HI,When an HR Case is created through Portal or Workspace, there may be scenarios where the agent sends the first response using the Workspace “Compose Email” option instead of adding a response through Additional Comments.The requirement is that the...
We have created "Please add the names and ages of all children in the employee's family" variable Set.Need to Translate it based on users Language.I have tried with translated Name/ fields, Translated Text, messages But Not workingPlease find the bel...
Hi Folks,We're able to see the Email Option now in the ticket.But we're not able to see the Email ID being auto-populated in the Reply to Field. Dev - AB CDE <devabctep@service-now.com>QA - AB CDE <qaabctep@service-now.com>Stage - AB CDE <stageabctep...
