Hello.I would like to add functionality that COLLABORATORS mentioned in the HR Case: Should be able to see this button which is now in HR AGENT WORKSPACE available only for "assigned to" person:I'm not able to identify which button is that for HR Age...
Hello, we are using a MRVS on one of our Catalog Items and it's working well. We have that MRVS being mapped to a custom HTML field in the HR Case to make it easier for agents to read the data in a table format, from record producer script. However, ...
There are below out-of-the-box (OOTB) matching rules applied to the HR Task table:HR Task: Agents by SkillsHR Task: Agents by Skills and CountryFor some of our HR Services, we want to bypass these matching rules.However, we do not want to make any ch...
Hello, We are having an issue where HR users cannot create a filter for an HR form they are trying to view. They get stopped when trying to enter a "Select Variable". When they try to search on the "Select Variable" field the following error message ...
Hi Community, I have requirement where actual signed signature picture is provided by the user.In the document template, when signature is being requested then the provided picture should get inserted at the signature box. Any guidance on how can we ...
I have seen this has been asked before but cant find a proper solution. so here it is again - how to help HR case agent and provide him relevant knowledge articles during case handling in agent workplace ?We have HR knowledge base populated with rel...
I have a requirement to parse the data of the PDF attachment file and store it in a custom table whenever the HR Case changes to Closed Complete. I tried using the GlideSysAttachement.getContent() and GlideSysAttachement.getContentStream() which are ...
Hi all,For some HR case activity session (comments/work notes section)is not visible .Can someone help me where we can get this configuration done. Thankyou!!
I want to set up the HRSD module on my dev instance from scratch. Can you suggest the best way to start and the steps I should follow for installation?
Hi,I have a requirement to generate a ticket/case in a custom table in ServiceNow from Lifecycle event in a Journey.The activity needs to be reflected in Journey same as any other fulfiller activity (for example incident) and show as completed when c...
Hi,I have a requirement where the user wants that the hr agent can schedule different response templates of an hr case as emails on there own. Please note that the response templates can be different for different cases and the hr agent needs to have...
I am working on implementing Playbook Guided Support on the Service Portal, and I would appreciate some guidance on a few specific requirements. Use Case:When a manager creates a case, they should be able to:Complete the entire case lifecycle directl...
I have created 5 checkboxes where when checkbox1 is selected a message1 should be displayed and if checkbox2 selected then message2 be displayed and so on. I have tried to achieve this using rich textbox as message and show/hide using UI policy but i...
Agent Assist for knowledge articles configuration is linking to backend (kb?). How to change this so that the "Add link in email" and the KB link actually links to portal (.esp?).I tried KB0868501 Change the copy Link action in Knowledge articles whe...
Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be al...
