How to grant access to the Service Catalog?

[peterraeves]

We are having a basic issue, but cannot solve it. We have installed the HR Scoped App and HR Service Portal plugins. We created many record producers in category C in the HR catalog. They are all visible and working for admin users. Now we want to create some test users to test them out. Half of the producers should be available for end-users (sn_hr_sp.hrsp_employee), while the other half should be available for HR employees (sn_hr_sp.case_writer).

We noticed that by giving users and HR role, they could indeed access the portal, but they could not see the catalog. How do I allow them to view the catalog?

[Karthik Reddy T]

Hello Peter ,

Can you please cross verify what was the user access criteria for the record producer.

Refer the below screenshot may helpful to you.

[peterraeves]

Category Benefits:

401(k) Plan Enrollment Record Producer:

User Criteria:

User Criteria property:

Catalog on portal:

[peterraeves]

I forgot the user. So here is the test user I am using:

[lSurya 24]

because of you having available filled for only Hr, you were not able to see the record producers on portal. please User criteria for other roles, so that you will be able to see them in portal.

[peterraeves]

They cannot have any other roles. They are end-users, using the HR catalog. I tried to change the user criteria before to use a group instead of a role, but that gave the same results.

Btw as an update to you all. It seems that he cannot navigate to the categories, but can navigate by using the link... He can open all record producers, by using the direct link (eg: https://instance.service-now.com/hrportal?id=sc_cat_item&sys_id=c8fc71099f231200d9011977677fcff9 )