How to hide visibility of one particular Email Client Template in HR Agent Workspace according

[leesha jain]

How to hide visibility of one particular Email Client Template in HR Agent Workspace according to record.
1.I have created one Email Client Template -Testing Template and added it to 'sn_hr_core_case_workforce_admin' table and also applied condition that - HR service is Employee Profile Update.

2.When I navigate to HR Agent Workspace and create case for 'sn_hr_core_case_workforce_admin' table, service Employment Verification Request , which is different from Employee Profile Update . service
Then also I can see the all templates for that record which is within 'sn_hr_core_case_workforce_admin' table. I want to show templates only if my conditions met for HR service.

[shanebjork]

@amrithaanayak 

should the conditions for email client templates work in the HR Agent workspace? or is this a known issue?