How to make bold for one word in virtual agent greetings

[sri vijaya]

Hi

we need to make bold on word in virtual agent greetings for suppose" Hi, welcome to virtual agent"

In this Welcome should be in bold style

But our message does not store in sys ui message table

It is directly given in the virtual agent flow and embedded there

Please give us some idea on this one @Ankur Bawiskar @Dr Atul G- LNG @Chaitanya ILCR 

[GlideFather]

Hi @sri vijaya,
check your greetings topic, and in the VA Designer navigate to that topic and update the script

Within there you can adjust the message as per your requirement, not tested if the bold/strong text is applicable

[sri vijaya]

@GlideFather yes i went through that but unfortunately its not HTMl code not able to make the lines as bold

[Ankur Bawiskar]

@sri vijaya 

unfortunately it doesn't support HTML code

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @sri vijaya 

No, it’s not possible because the Virtual Agent greeting is just plain text, not HTML-based."