How to make bold for one word in virtual agent greetings
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06-30-2025 07:48 AM
Hi
we need to make bold on word in virtual agent greetings for suppose" Hi, welcome to virtual agent"
In this Welcome should be in bold style
But our message does not store in sys ui message table
It is directly given in the virtual agent flow and embedded there
Please give us some idea on this one @Ankur Bawiskar @Dr Atul G- LNG @Chaitanya ILCR
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a week ago
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-02-2025 10:02 AM
Hi @sri vijaya
No, it’s not possible because the Virtual Agent greeting is just plain text, not HTML-based."
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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