how to monitor who removed tags in ticket
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11-26-2025 01:37 AM
Dear ServiceNow community,
I have investigated this issue for a while now but unable to find any data or information regarding this while I suspect that this is possible in ServiceNow.
Does anyone have any further information regarding how to check in ServiceNow who removed a Tag in certain Ticket? Is there any record regarding this information?
I have checked in the Tags table and inside the affected Tag itself but unable to find this data.
Thank you for the support!
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11-26-2025 09:06 AM - edited 11-26-2025 10:44 AM
So in order to track when a tag was deleted, you would need to have auditing setup on the the label_entries table and make sure the attribute No audit delete is marked false.
If this was done, then you should be able to track any deleted records on the sys_audit_delete table.
If this was not done, then I'm not sure it will be able to be tracked.
In the future, you can create a business rule or flow to update the activities whenever a tag is added or removed for easy access to that information.
Technical Lead | Infosys
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11-27-2025 06:29 AM
Hi @tamasfigler ,
ServiceNow tracks tag removals through the label_entry table (stores tag-to-record associations), not the main Tags (label) table. When a tag is removed from a ticket, the corresponding label_entry record is deleted. Check sys_audit_delete table for these deletions to identify who removed the tag and when. Query: table=label_entry^document_table=incident^document_key=YOUR_TICKET_SYS_ID (replace incident with your ticket table)
You may find below thread helpful:
- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724183
- https://www.servicenow.com/community/developer-forum/what-deletions-are-captured-in-the-sys-audit-de...
- https://www.servicenow.com/community/developer-articles/delete-business-rule-a-practical-example-to-...
If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!
Kind Regards,
Shaik Mohammed Mustaq
