Hello @anmol5758
Greetings!
search for standard ticket confugurations in filter navigator.
from the list, open the sn_hr_le_case.
you can configure attachments from there.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Ravi Chandra.
@anmol5758 Please use the following steps to hide the attachments tab from the ticket page on Employee portal.
1. Search for Standard Ticket configuration module.
2. Select record for sn_hr_le_case
3. After selection, you will be taken to the following screen. Choose the advanced checkbox
4. A script field will appear on the screen, in this field simply write answer=false;
Save the changes and check the Ticket page, the attachment tab will no longer appear.
This is how the page looks when the aforementioned changes are done.
Hello @anmol5758
Greetings!
search for standard ticket confugurations in filter navigator.
from the list, open the sn_hr_le_case.
you can configure attachments from there.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Ravi Chandra.
@anmol5758 Please use the following steps to hide the attachments tab from the ticket page on Employee portal.
1. Search for Standard Ticket configuration module.
2. Select record for sn_hr_le_case
3. After selection, you will be taken to the following screen. Choose the advanced checkbox
4. A script field will appear on the screen, in this field simply write answer=false;
Save the changes and check the Ticket page, the attachment tab will no longer appear.
This is how the page looks when the aforementioned changes are done.
