Resolved! Email client request received without valid CSRF token
Does anyone know why there is a error log "Email client request received without valid CSRF token"?
Forum Posts
Everything about ServiceNow HRSD Integration with Workday HR
Dear All, I have no experience in Integrations, with the little that I have learnt through reading, I have only confused myself and have a few fundamental questions: 1. What is HR Integration Framework Vs. Enterprise Service Management Framework Vs. ...
Resolved! HR Case Approval Request Email Notification
Good morning, My client requires an email notification to a requester's manager when an employee submits a case requesting leave. The notification should allow the manager to approve or deny the request. I have an approval activity set on the HR Ser...
Hr task list and Hr case list all in one
Hello,I've been trying to get both HR Tasks and HR case in the same LIST on the Agent workspace. It's a tedious process to switch from one list to the other. Is this anything that can be achieved ? I haven't been able to create a custom list with bot...
Inputs given in WorkNotes is not visible in the activy stream, however it is seen in the listlayout
We have HR Cases created from a Table APIs. When a HR Case is created all the field values are populated and work notes is also updated parallelly. However the inputs given in the work notes is not seen in the activity stream, but the same is visible...
Resolved! Attachment variable is not attaching the attachment o the case.
Hi Community, I have Created a attachment variable on the record producer. Ant that task is submitted by the to-do task. i.e "Submit Catalog item". But when the attachment is added that attachment is not showing on the HR case. I have mapped the fi...
Cannot Activate Human Resources Scoped App Data Migration
I installed Case and Knowledge Management which included the following: Predictive Intelligence Workbench HRSD Human Resources Scoped App: Data Migration Advanced Work Assignment for HRSD Human Resources Scoped App: Core Link GeneratorHuman Resources...
Resolved! Users with sn_hr_core.basic role are unable to select COE and HR services when creating new HR case
Hello, When users with role sn_hr_core.basic role tries to create an new HR case from backend the COE and HR service feilds doesn't show any data in it. I have attached screenshot for the same. I have already checked the related ACLs and case creatio...
Resolved! Employee Relations features
I had a question about Employee Relations features as to whether or not they have any of these featuresCan I also be shown the articles to these or links. Thank you.Involved PartiesInterviewsAllegations (Subtypes and Types)Corrective ActionsAllegatio...
Parent Child HR Case Relationship in Agent Workspace
Hi all - We only use HR Agent Workspace, and trying to figure out how to relate a parent case OR a child case that is already existing (not net new). I see the child case list view in AW, and a NEW button to create a new child case - but I cannot fo...
Always displays 'No chat agents currently available' in the chat widget on the service portal
Am trying to test the live agent on my personal dev instance. I have configured the service channels, queues, agents. But it always says 'No chat agents currently available' in the chat widget on the service portal.
Resolved! How to change the text color in the header.
Hi, Is it possible to Change the header text color to some other color in the portal. Let me know the best possible way to change the text color. Please do find the attachment given below. Thanks & Regards
Configure Contextual Side Panel option is not available in HR Agent Workspace
Hi,I have a requirement where I have to configure "at a glance" side panel that are visible when the case record is opened in the HR Agent Workspace, The option Configure Contextual Side Panel option is not visible in the dropdown as you can see in t...
Need to create a button i.e., reopen a button when case is closed
I need to create a button through widget. I have a requirement where when a case is closed or incomplete or cancelled. I need to place a button where the user can click it and able to open the reopen the case.can anyone help with this
HR Lifecycle Event Help!
Trying to configure a lifecycle event activity sets and show them in timeline view on the portal.Having issues to display to subject person set to true. However, we would like the timeline to be visible for users assigned on the custom field u_it_con...