01: Current issue: It’s confusing to look at the profile for rehire and contractor conversion due to blend of current and future data. Contract conversions LCE do not work properly and can’t consume having a current active contractor record with i...
Hey, So there is only one Knowledge Base with around 400+ articles, accessible to both Employees and HR, to avoid duplication from two separate Knowledge Base for each of them. But it seems the Employees have to read through a lot of content within t...
Hi, In Agent workspace for HR Case Management, when we click on magnify glass in assignment group field, the popup is showing empty, but in native view and in hr agent workspace, there is no issue like that. If someone came accross this issue earlier...
we have completed the following instructions to configure an integration between ServiceNow (Tokyo) and Workday, using the Workday HR Spoke. A few amendments, but it is connecting, but no data is being retrieved from Workday https://docs.servicenow.c...
I'm confused by the process to create interactions in Agent Workspace -- why do I have to enter the subject user (opened for user) twice? The way the form is laid out does not make any sense. Right now, the process is as follows: Click Create Interac...
Hello all, I need to update "assignment group" field as empty. Which doesn't show choosing multiple option dropdown which includes "is empty". I tried to making it with toggle scripting but couldn't work. Is there way to do it? if so any help woul...
Hi, I would like to know the functionality of HR case and task support team.Docs is saying that employee can contact to the Case support team HR case Case support teamhttps://docs.servicenow.com/bundle/utah-employee-service-management/page/product/hu...
I have a requirement to pause all active SLAs on all HR tickets until the state changes from 'Awaiting Approval' to 'Approved'. This has to be across the core case table as well as all the child tables. There are multiple SLAs so creating new SLAs an...
I am trying to create an ATF for the HRSD module, we are trying to populate some value in the modal window (Image shared below). Unfortunately, we are not able to run this successfully. Yellow highlighted are the fields which we need to populate. We ...
Hello,I want information about HR Operations Systems table. Means, what is the use of that table. Any help would be appreciated. Thanks!
Hi, I need to create a Ui action to print the HR case only if the field has a value, fields with empty or no value is not required while clicking on "Print" ui action. Can anyone help me on this.
Hi All, I'm new to Agent Workspace and I've been trying to find a way to disable this Create Interaction button with no luck - can anyone help out? Thanks
Hi there guys! I have a flow and in that flow I have a get Catalog Variables action.From the different question choices on a variable I have different assignment groups/ Task SLA's that I want the HR Case to have. The assignment group part is already...
Hi Team, I have created this HR Document template for my e-signature task, as you can see it has the table name set as HR Core task. So as per my understanding if I m printing the sysid, then it should ideally print the HR Task sys id, rather it is p...
I am impersonating an agent and am creating a new HR case using the path HR Case Management -> Create New Case. When the form comes up, I select a subject person that this agent regularly services. When I go to select the HR Service from the drop dow...