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Assignment group not visible for HR cases in agent workspace

When i click on magnifying glass icon on assignment group field in agent workspace, i am not able to view assignment group, its showing blank but when i type group name manually it works. And i am not facing these issue in incident and task. What can...

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Aijaz1 by • Tera Contributor
  • 2331 Views
  • 5 replies
  • 1 helpfuls

Resolved! Is Employee Center going to replace Service Portal?

Hi everyone, My question is as per the topic. I've heard some rumors that Employee Center may replace Service Portal in the near future and that it will bring together both ITSM and HR functionalities to make one portal for everything.  Does anyone k...

Piotr21 by • Tera Contributor
  • 5825 Views
  • 12 replies
  • 6 helpfuls

Licensing for Now Assist

Hi everyone! I know Now Assist is available with the Vancouver upgrade but anyone knows what is the price of the Now Assist feature to, for example, 1000 active HR Profiles? Thank you!

rafas_2703 by • Tera Guru
  • 10315 Views
  • 2 replies
  • 4 helpfuls

Restrict groups from Hr Service case creation

Hello, I've created several groups ASD, ASS, and ADA. They should not have access to Report Misconduct HR Service.   I don't want them to be able to read, write or delete. I notice that you cannot write ACL's towards HR Services. I tried doing the CO...

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Andre Jones by • Tera Expert
  • 2206 Views
  • 11 replies
  • 0 helpfuls

Resolved! Additional Now Assist packaging

Hi everyone! Now assist licensing will have additional packaging which will possibly be:$150,000 / Pack (500,000 assists)  Imagine we want extra 700,000 assists. How would the pricing be calculated? And how many extra packaging can we ask for?Thank y...

rafas_2703 by • Tera Guru
  • 6904 Views
  • 7 replies
  • 4 helpfuls

Resolved! Need to populate the bottom most department of a user

For any given user(Mike), We would need to show the bottom most department(XYZ). Note: User could be associated to any department in the hierarchy, any help or suggestions User: Mike Department:                      --ABC                         --BC...

Lak by • Tera Contributor
  • 3569 Views
  • 14 replies
  • 3 helpfuls

Hide false/empty checkbox variables in HR AgentWorkspace

Hello, When a catalog item is created by a user in the HR Portal, checkbox values are displayed as false or empty when the variable is not selected. These fields are visible with the value false or empty in both the description field & variable field...

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Kristin_15 by • Tera Contributor
  • 2688 Views
  • 5 replies
  • 0 helpfuls

Resolved! Creating ACL to make editable only for specific groups

  Hello, I want 'assigned to' and 'assignment group' field to be editable only for following the groups if the HR case is assigned to them.Group A Group B This is what I have but it's not working, Example. Thank You!

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Andre Jones by • Tera Expert
  • 3793 Views
  • 21 replies
  • 1 helpfuls