Hello All, In agent assist the displayed KB articles are configured to show based on the short description of the case which is open. I would like to have an article (Which tells the HR agent on how to work on case like a complete FAQ`s) to be showed...
We are looking at using the Workday HR Spoke. I was wanting to take a look in my pdi but noticed it is not available within the plugins list or from the developer site.'sn_hr_workday' is available on the PDI, but not 'sn_workday_hr_spke'Does anyone ...
Hello HR Experts, I am facing an issue with two error messages that keep appearing whenever I try to create a new HR Case from the backend, workspace, Employee Center, and Service Portal. The error messages are as follows: "Read operation on column ...
Hi All,We have one variable "type" and have many choices , as of now we display based on , if "opened by is same as Manager" then we display all the choices , but we need to add one more condition that if the person belongs to the one of these groups...
As an LOA user I need the employee's task and LOA Advocate task to be canceled if the request was canceled.Verify that if the request is cancel then the state of the all task is "Cancelled" (employee and LOA Advocate task)Verify that if the state of ...
Hello all, When I am trying to search any catalog item or knowledge article on AI search navigation tabs are blocked and the show search results count is showing as (0) on the portal. Observed the count is coming from 'Show Search Results Count' in '...
Hi All,Can someone please help me on below query. I want to create new flag type for needs attention field on HR case list view of case table, so that whenever the case gets updated by someone other than assigned to person , the flag will turn RED an...
Hello. I have strange issue in QA. In DEV and QA I got views:When I'm opening a case in DEV I see like 2 sections for this view. in the QA I just got this section with:Comments/work notes Looks like first section is missing in QA for me but conf...
i have a requirement like in a involved party form when we select reporter value from involved party field , in user fields the opened for users name will autopopulate
Hi All,Actually we have the List that "Coe Cases", based on the COE, here the list will display , and once we click on New ui action it will redirect to " new case creation " page, Here my concern was like for all COE 's it will redirect to " case cr...
Hi all, Is it possible to create an HR Case from a Microsoft Teams call?I want the following:Someone calls from his mobile phone to a number and it calls directly to your microsoft teams. After that, you can pickup the call and if you pick it up it a...
If you're facing challenges with data destruction on Google Cloud Platform, consider sharing the specific roadblocks you're encountering with the community. Are you dealing with issues related to tools, policies, or compliance? Engage with fellow com...
Hi All, When we try to access the history page from case record, we are getting the below error.We tried to change RCA privileged status to Allowed. but no luck. the error keeps coming again when we try to access history page from different case reco...
I am not able to get a guided tour to successfully complete on the hrm ticket page. I would like to walk users through the various sections of the ticket page, especially since this is a new page for us. When creating the tour, I tried starting at t...
I have a requirement when case is transfer from one Hr Service to another Hr Service the related list tab ( interview, allegation, etc..) fields like subject of allegation and involved party type etc fields are also transfer to that transferred HR Se...
