UI Macro to Show User's current time & date
Hi Team, I have requirement to add UI Macro to Show the User's current time & date on the Subject Person field in HR Case form. Appreciate if anyone can help me with the solution. Thanks in Advance!
Forum Posts
"Alert-Verify HR case sys_id is set." Getting Error Message on click of OOTB - ADD APPROVER
While working on HR Agent Workspace I added OOTB -"Add Approver" UI Action on the workspace, In some cases I am getting the substitution as adhoc, but in some cases I am getting an alert as "Verify HR case sys_id is set." So How to add adhoc instead ...
why Comments and worknotes section on the HR case doesn't show any updates?
Hi All,Actually Comments and worknotes section on the HR case doesn't show any updates, if i post any worknotes or customer updates, , there is no upadate in that section, i am not sure , why this was happening Please help me to sort out this ThanksR...
How to send a email notification to user who reject the HR case ?
Hi All, we have notification that whenever case is rejected an state closed incomplete then sent a notification to "subject person , watch list and opened by " but need to send the user who reject the HR case?So can you please suggest me that how to...
Flow designer:Error message whenever i am using send email in HRSD
HI All, I am receiving error message whenever i am using send email in the flow designer and it is occurring HRSD module.
Resolved! Need to trigger a notification when all the tasks associated with case closed complete?
Hi All,I have a requirement that , basically when HR case is created , they manually create HR tasks, i want to trigger a notification that it checks all the tasks associated with case as closed complete then the notification will trigger to health g...
Resolved! I have to close many hr case.
Hi, I have to close many hr case without sending notifications to users. There are many hr case with different hr service.How I can achieve that. Regards, Nivedita
Dependent Values
Hi , I want to create a field dependent priority field on category.For example-Both Category field and Priority is on Incident Table but Priority is extended from Task table.I want to achieve that if category is changed to specific value , then based...
Short Description of an HR Service is not getting Translated.
Hi All, My requirement is to Translate the Short description of an HR service using Business rule in PB,DE and BR languages. So i have written BR in le case table and where i kept the condition is after insert and this is the code i have written. Bu...
How to trigger an event from flow designer for HR case?
Hi All,Actually i have created a flow designer for approval for case, when ever case created it goes manager approval, when ever it rejected i need to send an email notification to user? So need to trigger event from flow?Please help me to complete t...
How to Restrict HR Case Read access for members of a particular HR assignment group?
Hi all, Is it possible to limit broader HR case read access for users of an assignment group to only the assignment group they belong to? For e.g: User currently have the sn_hr_core_case.read role that allows them to view all HR cases across diffe...
Resolved! Knowledge Bases vs. Category
Can you tell me best practices as to when a new knowledge base should be created vs. a new category. For instance, IT America, IT England, IT, APAC, etc. Should IT be the knowledge base with America, England, APAC as top-level categories or should th...
Notification
Hi Team, Can someone please help me on the below query.I have created one report i want to send a different notifications to individual user. i.e, This many tasks are assigned to you name.EX: if Shivangi is HM for 5 candidates and 5 tasks are pending...
Change RITM State Based on a Date/Time catalog variable
Hi, I'm struggling to find a way to set the RITM state to 'Resolved' based on reaching of the the actual date of a date/time variable. What is the best way to do this?
Creation of hr task
Hi All,I want to create a hr task after the state of the case is closed complete. After that a checklist should be created . Kindly suggest on how to achieve this .
