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Resolved! New HR Case Creation from the Email sent to already Closed HR Case

Hello Experts,   I have a requirement where in User is Sending Email for the already closed HR Case. Right now we have a Function where the reply is getting recorded as Comment in the Case. I need to implement the solution where in a new HR Case is g...

Tahzeeb by • Giga Expert
  • 3380 Views
  • 7 replies
  • 0 helpfuls

Resolved! Docusign webhook not returning status back to ServiceNow

Hi,  I am facing an issue that when we trigger the docusign flow from servicenow, its sending the template for signature in DocuSign. After document is signed in docusign envelop status is not getting updated in servicenow. Can anyone help on this? T...

rishabh12 by • Tera Expert
  • 7073 Views
  • 18 replies
  • 3 helpfuls

Pass form value from UI Action to HTML in UI Page

HiI have a requirement to hide few choice values of a field based on HR Service when the button is clicked.When a user clicks "Rescind" button in Lifecycle event case, a dialog window appears and user is asked to submit Rescind reason. My requirement...

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HR Service configuration

Hello All, Can someone let me know what is the recommendation here - why we should always map a single HR Service to a record producer. Using record producer script, we can derive multiple HR Service to an HR Case but usually while configuring an HR ...

Kunal36 by • Tera Contributor
  • 2842 Views
  • 3 replies
  • 1 helpfuls

Resolved! Question about Lifecycle Events

Would it be appropriate to configure a Recruiting process as a lifecycle event? As separate from the Onboarding process?

aok7 by • Tera Contributor
  • 1719 Views
  • 4 replies
  • 2 helpfuls

HR case - SLA field and has breached field

Hello, I would like to ask for your help in consolidating my understanding of the mechanism behind SLA time calculation. I looked at many topics on this forum as well as in the product documentation to get a better understanding. However, I am still ...

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Edgar-d by • Tera Contributor
  • 3549 Views
  • 2 replies
  • 1 helpfuls

Best practice for customizations? (Scopes, Cloning and Update Sets).

I am about to Implement the HRSD Integration with SuccessFactors.It will require a significant amount of customization to add new Fields, new services for importing additional tables, new flows for Full and delta loads and new flow actions which can ...

Community Alums by Community Alums •  
  • 3249 Views
  • 5 replies
  • 3 helpfuls

Resolved! How do I get the configuration ID of a landing page card?

Hi, I'm creating a new line of data visualization under the Overview section of HR Agent Workspace. I've created a data visualization just fine, and I'm trying to replicate the carousel functionality so I created a repeater and now I'm having a hard ...

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Why ui policy not working on the HR case form?

Hi All,Actually firstly i have created one RP and mapped to few fields on the backend, and created one ui policies to show case fields based on the choice selected on the other field, its working, So now i have created another RP which have some fiel...

Deepika61 by • Tera Contributor
  • 1710 Views
  • 8 replies
  • 0 helpfuls