Hi,We currently have Knowledge articles restricted with HR Criteria that can be accessible from the Employee Service Center. We have enabled some of the HR agents to be able to contribute to the Knowledge base using the fulfiller/backend view by givi...
Hi all, we want to automate the Recruitment process. Can any one provide me the steps to configure this or provide any documentation if available? starting from line manager submits the request until the application was closed. Thanks.
Is there any table under UI policy which are applicable for all HR COEs?
Hi AllmI am trying to integrate workday HR with ServiceNow. My objective is to pull HR Profiles from Workday using integration.What is the best way to do this REST or SOAP?When I try to get OAuth token from a SOAP Workday Client, I see a workday Log ...
I have activity on the lifecycle event for new hire to upload photo for user profile. How can I update user profile photo after activity completed. I tried having a flow that gets trigger after the HR task (photo activity) is completed which does the...
I added a indicator (styles) in HR Case but cannot see it in HR Agent Workspace. How do you use the same javascript config in Workspace to show a color indicator?
Hi All,There is requirement we don't want to select employee from "Employee" dropdown list for "IN" country from record producer. Put the condition wrt to employee's country from user's table & there is another country field from HR profile table. If...
I would like to provide option for HR Agent to open IT Incident from HR Case to allow for end to end case management between HR and IT. Has this been done by anyone.
I have a requirement for to mapped (Copy) related list when case is transferred from one HR service to another HR Service .I used business rule to complete this requirement all the related list that are mention in BR is copying correctly when case is...
I am looking for the benchmark for number of incident per FTE for L1, L2 and L3 support for application / enterprise application/ Infra support
Hi All, I am working on New Hire Onboarding and wanted to close the Parent case to close completed state , once all the child task( which can be HR Task + Request + SR request) , from all different tables get closed , then parent case should get aut...
Hello Is there a way to put "subject person" for specific 4-5 HR Services instead of "opened for" ?Please advise where I have to dig thx
Hello.We have a specific case and I wonder how I can debug ACL's Authentication is via SSO for users. ACL's are checking Impersonation - (system property ImpersonateCheck is set to true) so me as admin can't impersonate. This is because we need to im...
I am looking to grant my general HR population visibility to dashboards related to HR Cases and Interactions. I want to ensure that they can see the reports/dashboards but cannot drill into individual cases (unless it was opened by them or is a speci...
