Resolved! ITAM & Discovery
One of our customers wants just Discovery and ITAM without wanting ITSM. Has anyone come across this kind of request? or will it make sense to just implement the the above 2 without ITSM? RegardsMansor
Forum Posts
Resolved! How to get the value of Variable in Variable Set
I have a question about the Record Producer script.I have a variable set for the user information input section that can be used in other catalogs.I would like to get the value in the variable set and set it to the field in the record when I create t...
Virtual Agent
Hi Team,I am facing an issue while configuring virtual agent. after some time, chat get disable and showing message above as attached snap.however, when I am going to "sys_cs_context_profile" this table and click on "Test" then it will start working,...
Download attachments
Hi all, I am trying to download attachments using UI Action. The UI action looks like below attached image. I have tried g_navigation.openPopup, window.open, action.setRedirectURL and also GlideDialogWindow. Also when using window.open, the property...
when we transfer the case with existing case number,Can we get notification email?
When we transfer the case with existing case number,Can we get notification email as "your case has been transferred so and so number like that"?
Browse option not visible in workspace
After opening workspace ,trying to create a new record and on the right side attach option is available but on clicking the attachment ,its not giving browse option to select the attachment from the system .where should we check the attach functional...
HR Case Reporting without exposing sensitive data
I'll preface this with the fact that we do not have access to Performance Analytics. We have a requirement for the analytics team to be able to report on all cases without giving them access to fields that would identify who the case is for/about or ...
Resolved! I need to provide User read access to HR Task, Metric Result and General Case table.
Hi, I need to provide User read access to HR Task, Metric Result and General Case table. Can anyone please tell which role will be sufficient to provide access to above table. Regards, Nivedita
Bulk closure of hr cases which are created before December 1st 2023 through fix script
Bulk closure of hr cases which are created before December 1st 2023 through fix script.Need Help?
How to add Knowledge article to HR service? in HRSD
How to add Knowledge article to HR service? in HRSD As per the Fundamental course it says KB articles can be added to HR case, HR catalog item and HR service. Can anyone help me to add KB article to HR service? Best Regards,Pooja
Resolved! While Loop Only Returns 1 from kb_knowledge
Hi, I was able to display the knowledge article in the portal, but the loop only returns one (1) record. Am I missing something here? Any help would be greatly appreciated (I'm stuck here for 3 days now): Server Script: (function () { var t = data...
provide a toggle between assigned to me and assigned to my groups
Evening all We are trying to provide the ability to toggle between reports on the HR agent workspace to allow agents to toggle between the Assigned to me and assigned to my groups widgets to save space on the front page. Has anyone managed to provide...
Subscription Licenses
What contributes to a HR Service Delivery Professional - HR User v2 license being consumed
Dynamic Knowledge Dashboard
Is there a way to build a personalized dashboard for our knowledge authors so they know the status of their knowledge articles? More specifically, when they can check their articles are up for retirement. We have email notifications already, but a dy...
Transfer case POP up
Hi All,We have activated plugin " Agent Workspace for HR Case Management (sn_hr_agent_ws)". Once we click on "Transfer Option" below POP UP visible in New configurable workspace.New Configurable Workspace: From where we need to hide this COE field fr...
