How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

[iztgokul]

Hi Team,
We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When a member of a Global assignment group creates an HR case, all users should be available for selection. Can any one suggest me the best way to do this.

Regards,
Gokul M

[Ankur Bawiskar]

@iztgokul 

check this link and it has approach and try that

How to filter Opened For and Subject For in HR Agent Workspace Case Creation 

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[Ankur Bawiskar]

@iztgokul 

Hope you are doing good.

Did my reply answer your question?

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[iztgokul]

Hi @Ankur Bawiskar 
Thank you for the answer. I have one more question: if we change the reference qualifier for the Subject Person and Opened for fields, will it apply on the Case creation page?”

Regards,

Gokul

[Ankur Bawiskar]

@iztgokul 
I believe it will apply on native and workspace form if user tries to create from table.

please verify that, I haven't checked that

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