How to set Default Filter Operator for columns to 'contains'
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04-08-2025 01:00 AM
For instance when I go to CSM/FSM workspace each time I have to select the 3 dots to change the filter operator. We have a ask that operator should be set to 'contains' as default
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04-08-2025 01:27 AM
Hello @Nirma Sai E
Just go to "sys_ux_list_menu_config" table.
2)Choose particular workspace, I am choosing SOW. Now in the "UX LIST" you will all the "Lists" which are available in this particular workspace.
3) Choose your "UX List" I am choosing "Open requests" Now in the filter, you can clearly see the default filter that's visible in workspace.
4)Just edit this filter and save. Log out and re-login it will reflect.
I hope this answered your queries.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
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04-08-2025 03:34 AM
Hey Shivalika
Thanks for taking your time on this.
But, my issue here is different. I am talking about the filter operators that are available for each columns in the list inside the workspace. Such as 'starts with', 'ends with', 'contains', doesn't contains'.
In my screenshot if you see for consumer column the default operator is 'starts with' but the I have to modify it by clicking on 3 dots beside the column and choose 'contains'.
The client ask here is to default the filter operator to 'contains' instead of 'starts with'.
I hope this explains the issue better. Please let me know is there any option to do that.
That will be a great help.
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04-08-2025 04:04 AM
As per my knowledge the filter will always show "starts with" as it's the first option and there is no setting that you can set it with "contains" by default.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader