HR Agent Workspace - Transfer a case - "Please save your changes before transferring the case."

[Taylor Wirth]

Hi all,

I’m running into an issue in HR Agent Workspace when trying to transfer a case. Every time I click the Transfer Case option, I get the following message:

"Please save your changes before transferring the case."

Even when there are no visible unsaved changes, this message still appears and blocks the transfer.

We’ve tried the following with no luck:

• Manually saving the form before attempting transfer

• Reviewing all UI Policies, Client Scripts, Variables, etc. for anything that might be interfering

• Confirmed that the case form appears fully loaded with no pending updates

Has anyone else run into this or found a solution?

[kaushal_snow]

hI @Taylor Wirth ,

It might be due to your UI Policy script using g_form.clearValue() was causing this behavior. Clearing values in workspace variables triggered a form state change.

Check the below link:

https://www.servicenow.com/community/hrsd-forum/transferring-a-case/m-p/2918085

Try this once and let me know. If you find this helpful, please accept this as a solution and hit the helpful button..

[Taylor Wirth]

Thanks @KauJ  I saw this post earlier, but I am unsure which UI Policy it is referring to? Are you aware of the specific UI Policy?