HR case creation issue through email trigger

[Johnson7s]

Dear Team,

We could see normally Case are getting created when email sent to a listed Email id,  but in one scenario it did not work as we saw from Flow, "TEST Run Error" we got error as "Cross scope access" we did checked access was granted as per requirement we could not able to find it out can any one suggest please if possible.

Thanks
Yoanna

[Tanushree Maiti]

Hi @Johnson7s 

1)  Ensure your flow is running by System User. If it is set to User Who Initiates Session, change it to System User.

2)Manual cross-scope additions fails if a dynamic, system-generated RCA record sits in a "Requested" state

• Navigate to System Applications > Application Restricted Caller Access.
• Filter the list by Status = Requested.
• Look for an entry where the Source Scope is your Flow's scope and the Target is your Case table (e.g., Customer Service sn_customerservice_case or HR sn_hr_core_case).
• Open the record and change the Status field to Allowed

3) Even if the cross-scope rule exists, the destination table itself must explicitly permit API configurations across scopes.

• Navigate to System Definition > Tables and open your targeted Case table.
• Click on the Application Access tab.
• Ensure Accessible from is set to All application scopes.
• Confirm that the Can create and Can write checkboxes are checked