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HR Case - resubmit approval logic

marcn
Tera Expert

did anyone try to turn off "resubmit approval" logic and run with new approval in case of rejected approval.

 

I am aware UI actions can be customized but hoping for OOB solution.

1 REPLY 1

KrishnaMohan
Giga Sage

@marcn Yes, this is customization in ServiceNow. By default the standard "resubmit approval" functionality often re-uses the same approval record (which can be confusing based on organisation). I believe there is no OOTB solution for this.
The solution involves custom development to create a new approval record instead of just changing the state of the old one.

 

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks!
Krishnamohan