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07-08-2025 01:31 AM
HR case needs to be restricted. USA and Canada agents can see those cases which are raised in their region. They can't see other region cases. Also we need to exclude ER from this scenario. Any hints on how to do this? is possible using COE securing config or query bR needed. ACL is the last option I believe.
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07-08-2025 01:39 AM
Hello @Apaul ,
If USA and Canada agents are available in the groups, then you can use the COE Security policy. Otherwise, you can go with the Query Business rule.
Thank you.
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07-08-2025 01:44 AM
This can be efficiently handles using COE Security Policy and you need not play with Query BR or ACL
HR Security Evaluation: ACL's and COE Security Policies
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-08-2025 01:35 AM
Hi @Apaul,
ACL is the most secure way, if you don't want to do the ACL you can go with Display BR, or you can get the records visible on some other conditions - e.g. category, location, assignment group, etc.
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07-08-2025 01:39 AM
Hello @Apaul ,
If USA and Canada agents are available in the groups, then you can use the COE Security policy. Otherwise, you can go with the Query Business rule.
Thank you.
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07-08-2025 01:44 AM
This can be efficiently handles using COE Security Policy and you need not play with Query BR or ACL
HR Security Evaluation: ACL's and COE Security Policies
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader