HR cases are not closing after 5 business days "Awaiting Acceptance" state

[Community Alums]

Auto-close HR cases if they are been in the "Awaiting Acceptance" state for more than 5 business days?

Even we have updated timer in workflow with 5 business days.

Please find below SS for reference.

Please can anyone help me on this.

Thanks.

[Ravi Chandra_K]

Hello @Community Alums 

Is Automatically close case check box turned on for this HR service?

Please refer the below theread:

https://www.servicenow.com/community/hrsd-forum/how-to-auto-close-hr-cases-if-they-are-been-in-the-quot-awaiting/m-p/1317935

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi

[Community Alums]

Hi @Ravi Chandra_K 

Automatically close case check box turned off for all HR services.

Instead of scheduled based on schedule field, if i change to schedule based on specific schedule, Will this work??