We had previously been using the regular ServiceNow Service Portal (/sp) site, but are in the process of migrating to the new Employee Service Center (/esc) as part of HRSD. I was wondering if there was a way to route users who navigate to /sp to au...
Hi Experts , We have created a record producer for submitting HR Case and as per requirement there are variables which need to be filled after HR Case gets approved . These variables need to be filled by "opened by" user . i have set this up by makin...
Our HR users frequently use the 3 dot menu in an HR Case form to send an email to the Opened for/ Subject Person. In cases where the business email is empty, the To field in the Compose Email popout window does not populate with a value. We would lik...
I am not able to get rid of chat icon on page.By removing html lines in ESC header,chat in menu item is not showing up.But still below icon is available on employee service center portal: I have deactivated all chat properties as well, but this icon...
When closing an HR Case, all Child cases are being set to Cancelled. Can someone direct me to what is setting the State of the Child cases as we would rather have them follow the identical state of the parent.
Hi I just create a custom table in Human Resource: Lifecycle Event scope. Now I want to delete this table but whenever I tried to delete it shows this "Delete operation against 'sn_hr_le_bms_le_table' from scope 'rhino.global' has been refused due t...
Hi All, Short description field on the HR Case form is getting populated with the HR Service name only in english for all the user.Even if the user's preferred language is some other language. Any thoughts will be helpful. Thanks in advance. Vidyas...
In HR Task list and form layout, i am trying to bring the HR Case "Opened For" and "Subject Person" fields.The Parent field in HR task holds the HR Case number. I thought this can be achieved by dot walking Parent ( Parent.Opened for and Parent.Subje...
HR Email Templates Hello SN Comm, I have been going through email notifications and their templates as I am in the middle of an upgrade/migration from non-scoped to scoped applications. When looking at email notification 'HR Case Opened' it is usin...
I would like to hide the Submit button on a catalog item when a variable has a certain response. I have a Yes/No variable that if answered Yes, will display additional variables and allow the user to submit their HR Case. However, if they answer No,...
Good afternoon. We are in need of some help with HR Case. When you are creating a case from the platform, there is the ability to enter the “Opened for” and the “Subject person”. However the widget the does the search only returns the name infor...
What is the best-practice method to prevent assignment of HR cases to an agent who is temporarily out-of-office (e.g. sick, vacation, etc.)? Assume that assignment is performed normally using matching rules and manual re-assignment.
Just started looking into Orlando - the HR Lifecycle Activity Set Progress Bar is not rendered on the UI16 case form, even though it's there. Anybody else noticed that (and has a solution)? It's configured on the form: But not displaying:
Does the client role assignment functionality work for you guys? It seems to be very inconsistent in both my company's instance and my dev instance. I have not made any modifications to the script includes or the scheduled job. Example from my dev in...
Hello, I am trying to create a pretty basic closed HR Task report, where I run into trouble is I also want the report to contain the name of the HR Service the HR Task is sitting on and the Assigned To of the HR Case. In PeopleSoft, I would just joi...
