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Resolved! Set default Employee on sn_hr_core_case_creation

Hi..  Does anyone know if there is a possibility to set a default value for the Employee on the case creation page?  Thanks for the reply.  Best regards,Catherine

Cathy8 by Tera Contributor
  • 975 Views
  • 4 replies
  • 2 helpfuls

Schedule the publishing of a Knowledge Article

Hi Does anyone know if you can schedule the publication of a Knowledge Article? I want to be able to create an article on one day and arrange for it to be published on any date in the future that I choose. Thanks

Matt Lodge by Tera Expert
  • 1661 Views
  • 3 replies
  • 1 helpfuls

Integer Field Validation

Hi All,I have a Integer field "u_productive _time". I want to have validation onchange of value in such  a way that it should not accept decimal value. Example - If user enters 2.10r 4.5 any decimal value . it should throw an error and it should allo...

Roshani by Tera Expert
  • 888 Views
  • 4 replies
  • 0 helpfuls

HR Case creation from email and received box security.

Hello. I want to create HR Case from Inbound email. To achieve this, I did the following 2 steps so far.-Email properties> Inbound Email Configuration => Yes-Inbound Email Actions > Create HR Case => Active  I found the following sentence in  "Create...

Duration Field in not showing data in list view

Hi All, When duration field has 00:00:00  value on form , why its is not showing this 00:00:00 in list view. Its doesn't show anything ? Is that an expected view . If I want to go for reporting and check if that duration field has 00 data its doesn't...

Roshani by Tera Expert
  • 619 Views
  • 3 replies
  • 0 helpfuls

Roles HRSD

Hi,I am preparing the CIS-HR Certification and I have the following doubts: 1. If a person has both Admin and HR Admin role, and he needs to create an ACL for Payroll case table. Select one option that apply:A. In the banner, click on user profile an...

Can I modify the actionable knowledge feedback pop-up window?

Hi, Is there any OOTB option to modify the reasons or pop-up window in general when actionable knowledge feedback is enabled? For example when the knowledge article is flagged, marked as not helpful or rated 1 star. My other question: Is it possible ...

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User504567 by Tera Contributor
  • 1038 Views
  • 1 replies
  • 0 helpfuls

Printing HR Case Form

Hi, I found a post from 4 years ago with a similar request to print HR Cases.  https://community.servicenow.com/community?id=community_question&sys_id=68e66ae4dbb5af001089e15b8a961900&view_source=searchResult However, I was hoping that there is an up...

jrusso by Tera Expert
  • 705 Views
  • 4 replies
  • 1 helpfuls