How to attach a workflow for a knowledge article ?
Hello Team , I have one article that is in published state , could anyone suggest how to attach a workflow for that knowledge article ? Thank you !
Forum Posts
HR Tasks & Flows
My team and I are new with the Human Resources Services, I have made the HR Service and the Record Producer, so I can see my Service in the Service Portal, but I'm having trouble with the Flow. We are used to make a Flow in the Flow Designer and atta...
Can you customize the feedback on knowledge articles from a knowledge base level?
Understanding that knowledge is a platform capability does this mean IT & HR would need to use the same decisions on helpful not helpful, star rating, commenting, etc. across the whole platform or can the feedback options be customized by knowledge b...
Resolved! Mapping Variables to PDF Template Mappings
When setting up PDF Template Mappings, is there a way to map variables from a Record Producer to the field name on an HR PDF Template? We have a Record Producer tied to an HR Service that calls a PDF Template. A variable on this Record Producer has ...
Negative Survey Feedback—Send Notification to manager
I've searched online and the community for an answer on how to send a notification to the Assigned to's manager when survey feedback is negative. I've attached what I've pieced together so far through my research and knowledge. I created an event, a ...
Dot walking from HR Task to HR Case (current.parent.subject_person.u_pay_grade).
I have an HR Case, inside that there is an HR task. The HR Task has a field called "Parent" which references the corresponding HR case record. The HR case has a field called "Subject Person" which references a records from a table "HR Profile" with f...
Resolved! Awaiting Acceptance in HR Case
Hi Folks, What is flow of state Awaiting Acceptance in the HR case. I know when state changes to Awaiting Acceptance workflow will trigger. In my case I have created a workflow for the Custom HR service. I have set the state to Close Complete after a...
How to Create a Report that Shows both Duration and Time Worked for Cases Assigned to a Group
I am trying to create a report for an assignment group that displays both the average duration their cases are open and the average time they spend actually working on a case. Is this something I can do in a single report? Additionally, I have played...
Need to add HR admin role to system admin
Hi I have accidentally removed HR admin role from system admin role and I am unable to add it back. My personal development instance id is dev91866.Please help me add it back to admin role as I am unable to access any HR functionality.
Response template writer role best practice or recommendations
Hi Community, We're interested in enabling Response Templates and would like to hear about your experiences and recommendations on who should have access to create and edit them. We'd like to provide the necessary role to a handful of HR Managers, tr...
What does the evaluation interval on an activity set actually do?
I've noticed that there is a field called 'Evaluation Interval' on activity sets which is set to 4 hours by default. What the heck does this mean? I know there's sometimes a minute or so delay between when a parent activity set is closed and a depend...
UI Policy is not working in Agent Workspace
Currently trying to configure a "More Information" tab in the case form. Figured it would also work within Agent Workspace. I've tried changing the view from Global to the workspace. No luck. I've attached my code or is there something I'm missing th...
Resolved! How can an HR Admin or Content writer limit which employees will see content on the Employee?
Hi, How can an HR Admin or Content writer limit which employees will see content on the Employee? Client roles automatically limit what is visible to employees or using User criteria? ThanksBest regards
Resolved! Set default Employee on sn_hr_core_case_creation
Hi.. Does anyone know if there is a possibility to set a default value for the Employee on the case creation page? Thanks for the reply. Best regards,Catherine
Resolved! Create a workflow for HR Employee Relation Case
Can anyone tell me how to create the workflow/Flow for HR Employee Relation Case?