HR Case Template
Hello Team , Can we change the order of the variable which are there under HR Case template tab of HR Case.Thank you !
Forum Posts
How to use sign document if we use HTML Document Template
Hi Everyone , We have requirement to sign document ,but we are not sure get that done ,we checked the docs as well as existing configuration but we find sign document functionality is supported only for PDF Document Template Mapping such that when ...
Resolved! Inactive users should not be visible while creating a HR case
Hi experts, When ever Agents are creating a case they are able to select inactive users. Inactive users should not be visible in the dropdown. Please help me with this scenario.
Bulk Upload Documents into ServiceNow HRSD
Hi, I am working on bulk uploading documents into ServiceNow HRSD module. While going through the PDF document which is explaining the steps to be followed to bulk upload documents, there is a mention of OOB configuration as an example. This is the n...
Parent is empty for child hr case
hi, I have a below case: For few HR agent, child case created through related links Child case. Case was successfully created. While checking on list view, parent is empty. While the same, when created by HR admin, it was showing the parent. What cou...
Resolved! What is the difference between service activity and flow fulfilment types in HR Case configurations?
What is the difference between service activity and flow fulfilment types in HR Case configurations?
Resolved! Close complete ui action on hr task table doesn't check for mandatory fields
Hi, Why the system doesn't check for mandatory fields when i am closing a task from the ui action "close complete" but it checks when i am closing it from the field "state"? Thank you in advance
Subject person case visibility - best practices
Hi good day, This one is more a question about good practices... A couple of months ago we made important changes to the taxonomy of our HR services catalog with the aim of make it more simple and fully self-service... As a result of this change, w...
Resolved! How to hide certain choices based on logged in users' department
Hey there SN Comm Team, I am in need of some help to hide certain choices from a custom field when the logged in user does not belong to the Human Resources Department. The field and choices are on the HRIT Operations table Department field sits on t...
Resolved! I have a requirement to create a Separate service portal for the HR department. how can I create that?
I have a requirement to create a Separate service portal for the HR department. how can I create that? Currently, we have a Service Portal for IT services.
While Creating Hr case from backend in the Subject person able to see user record active and and inactive.
Hi , While Creating Hr case from backend in the Subject person able to see 2 user records active and and inactive. requirement is to show only active users in the subject person filed. please help
Resolved! Meaning of Read/Write in COE Security Policy.
Hi All, I want to understand the meaning of type read/write in COE Security Policy. When we give the type as read ->only members of given assignment group will able to read(cases)? When we give the type as write ->only members of given assignment ...
Unable to query the HR profile data using scripted rest API on sn_hr_core_profile table? I am always getting response as record not found.
Hi All, I am trying to update the sn_hr_core_profile table with additional fields for each record using a scripted rest API. This API will have the logic to get the sys_id of the employee record using the Employee number and then use that sys_id to p...
Resolved! No generated HR Tasks for Lifecycle Events Case
Hi, Community. We started encountering issue last Friday, do yo have any idea why there's no HR tasks being generated if we manually create a Lifecycle Events case? We understand that some of the activity sets has its own trigger condition, however...
Can we restart the Completed SLA's on the task
I had a Workflow with Task A->Task B->Task C->Manager Approval .If the Manager rejects the approval the flow again repeats with tasks Task A->Task B->Task C->Manager Approval .I had configured SLA's for the tasks, as per the flow when the approval is...
