Hi SN community.We have a Form View for HR Cases where we want to just show the "comments_and_work_notes" and not the Activity Filter. All comments and work notes show correctly in Activity Filter.But in the View where comments_and_work_notes is on ...
Hi. SN Docs points that HR Condition can be used to trigger HR Tasks, maybe only with Employee form…How can I settle this trigger, please?It’s written in “About this task” at Create an HR criteria record for an employee form
As per manager hub future on Tokyo release once we configure all under the "your team" tab we have the action item as "View Article as Employee" when we search by any text or any kb number its not visible. Can anyone please provide your input on this...
When I tried to submit a LE case I am getting this error because of which the approval are not triggering Error : Do we need to create approvals?(247b9783dbea9110532cec62ca9619d1): org.mozilla.javascript.WrappedException: Wrapped org.mozilla.javascri...
Hi All,We have a requirement where we need to have activity triggered based on the variable selected in other activity from the same activity set.For.eg - this is the activity set we have & we want to trigger the HRTask -Onboarding - Request Network...
Hi All,I need to trigger one activity for on boarding in HR case. I want to trigger the activity only not the entire activity set if the user doesn't belong to certain company. I would like to know if there's any way to achieve this without having tw...
I'm a knowledge/content manager also managing the creation/updating of Response Templates & Fulfillment Instructions used by our HR agents. I know how to create response templates, however, I'm wondering if anyone knows the best way to create respons...
Hi Folks,Created a metric on HR Case table for assigned to filed but Metric Instances are not getting created except for the first time.Let me know if any one of you have faced this issue earlier and what could be the resolution for it. Thank you
Hi All, I wanted to restrict the copying of attachment from HR task to Parent case. Currently, when I close a task, attached documents gets copied to parent case. Any help would be appreciated.
Hi, How to add SLID, Personnel number in interaction form and that fields are available in HR Profile table. Please find attached screenshot. Can anyone please help me to add that field in interaction. Regards, Nivedita
Hello, I am trying to change the text that appears on the Agent Workspace notifications. Sn documentation asks us to enter the UI Notification Route as "Agent Workspace". When I open the Agent Workspace record, I see a Payload Type 'Record Change JS...
Hi Community,On HR landing page, if I go inside Overview section and click on High Priority card , it will redirect it to High Priority Case record. I have to configure fields visible in the list view for all user.I know I can configure it by clickin...
Any OOTB feature to achieve this tracking of leaves within esc portal? our HR Teams is looking to use ServiceNow/esc portal to track employees leaves through a defined HR Service in esc portal such that an end user/employee has to raise an HR Case fo...
I installed the Employee Profile app from the ServiceNow Store. Once active, the new page shows in EC Pro, However, it does not show in any of the other portals, cloned from EC. How can I see the new profile page from a different portal?https://store...
Hi All,I'm trying to update a transformation map on user table to create HR Profile in using onAfter script.transformation map is in global scope (because I import on sys_user table)No HR profile is created and I can find in the log "Source descripto...
