We are having a basic issue, but cannot solve it. We have installed the HR Scoped App and HR Service Portal plugins. We created many record producers in category C in the HR catalog. They are all visible and working for admin users. Now we want to cr...
Hi,When using the option to link HR Catalog Items to Knowledge Items, if a new version of that article is published, the Catalog Item will still display the old article. This also happens when a reference field points to a specific article.Is there a...
Would like to better understand the sn_hr_core.basic role and the specific permissions that it grants to people (e.g., is it giving users access to chat, is it giving users the ability to delete attachments off of HR cases, what are the differences b...
Hello SN Comm, I need some help in creating a Print Function for our HR Case Forms. Mostly for Employee Relations Cases, as they may sometimes need to print certain things from their Cases for legal/compliance groups for investigations. I did find th...
Hi all, I am looking to add members of a certain group to be added as collaborators for a particular HR Service. Is there an easier way to add a group of users to be the collaborators? OOB the only option is to add one user at a time to be a collabo...
Hi All, How can we import knowledge articles with attachments like pdf,jpg etc using bulk import (Excel file)? Regards, Aswathy
Hi Team, I am new to Human Resource Scoped Application. Currently managers do not have any role in the system. They are just an end user with ess access. Now we want all the mangers must be able to access and approve cases in the portal and also be a...
Hi All, Has anyone tried to modify the HR case creation configuration where they added a field and made it mandatory and associated it with HR Service and COE. For example : Can I write a script to ensure when Topic Detail is selected, automaticall...
Does anyone know if you can link an HR Task template with an HR Case Template so that when you apply an hr case template, tasks automatically populate? Any help you can give is appreciated!
We are in the process of testing the London upgrade in our test instance. During our testing, we noticed that cases manually created from the UI page for a VIP the priority is defaulting to 2. It's overriding our HR templates. HR templates - none ...
Hello SN Comm! I am in need of some help in writing a background script, in order to update a number of records for a specific field. Records: HR Case Table: sn_hr_core_case Field: u_cancellation_reason Reason needed: We have had to use the transfer ...
Our enterprise 'most favored' portal platform has historically been built within the Liferay portal product. With ServiceNow being the relatively newcomer portal platform within our enterprise, we find ourselves in the midst of a debate as to how be...
The Source (contact_type) field on the sn_hr_core_case form populates with values based upon the How is this accomplished? A business rule, script, etc.? OOTB "Self-Service" auto-populates into the field for cases created from the ESC/HR Portal/HR...
When we transfer a case, to change the HR Service, the work notes do not transfer over, but attachments do. Is there a way to have work notes, or anything else transfer over as well?
Hi All, We have HR application running in our system. There are dedicate people who handle HR PA. But they are having scoping issues as they cannot change their scope to Hr.core while creating indicators. Hence my question is can end users change the...