Hr cases visibility to a certain assignment group and vice versa

[Rohit54]

Hey all

I want to restrict HR cases created for certain HR services(basically two) to a certain group and its members. The HR cases created for these two HR services should only be access or visible to one group. And also the members of the same group should be able to view or access HR cases created for all other services except the two services they are allowed.

Can't create custom roles to do the task so other ideas are appreciated.

Thanks

[quentin_gillet · Accepted solution]

Hello Rohit,

I believe you can achieve this with COE Security policies:

https://docs.servicenow.com/bundle/quebec-employee-service-management/page/product/human-resources/t...

[Rohit54]

Hey quentin

I tried using COE security policies but I can't acheive the targeted goal. How can I restrict users of a group not to view all other HR cases for rest of the services.

Thanks

[Community Alums]

Hi Rohit,

What is the role you have given to the Group to Access the other HR cases?

Thanks,

Sandeep

[Sean Antle]

I would suggest reading up on COE Security Configuration product documentation here. Don't worry that the product documentation is listed under Employee Relations; it's applicable across the HRSD product.

Good luck!