MANAGER LIBRARY
Hello , Please I need the materials for Manager Hub configuration starting from the tabs to the Manager Library, Many Thanks https://www.servicenow.com/community/hrsd-blog/configure-manager-hub-manager-library-content/ba-p/2342078
Forum Posts
Resolved! emails found in email log with our notification name
Hi experts,We are seeing few emails which are sent to users in Email logs but no notification is configured or present in the system.Are these emails created in send email action of Flow designer? How to track these email? TIA
What drives the Ask a question on a case
Combed through documents with no success to find the trigger, so asking here. Does anyone know what controls the Ask a question in this dropdown on a case? It runs the OOTB Topic "Ask a question (Template). It runs that for some users, and it is some...
Resolved! Assignment Rules for Adding Collaborators to a Case
Hello, Is it possible to apply assignment rules when adding a collaborator to a case? For example, if I'm working on a Payroll case and need to add a collaborator from a different group/business area, I am likely to pick the person I know best and w...
Access Multi row Variable set Variables outside Variable set in Record Producer
Hi , I have created a multi-row variable set name - children_details , having 3 variables- name , age , gender.I want to populate a multi line field outside variable set on record producer , to show values based on data entered by user.Sample Input ...
Roles need to assign to bgv agent
HiI am creating a background verification system and we need roles which I can assign to background verification agents. Please let me know is there any role regarding BGV agents apart from HR core and basic roles. It urgent.
Resolved! Mapping variable set variables from record producer
I am having variable set like this, and now I want to map that variables set field values with custome field on HR case table, for e.g. custome field name is days of the week. below is the screenshot of variable set.
Resolved! Accessing "Document Templates" in HR Agent Workspace
Hi Team,I have created a "Document Template" task with the type set as PDF, which includes two levels of participants: "subject_person" and "opened_for."When an HR LE case is created, a corresponding child case is also generated. According to the par...
Resolved! Trying to figure out UI/Declarative Actions in HR Agent Workspace
Hello Devs,I'm trying to figure out how to set a condition to hide the Create HR Case button in the HR Agent Workspace for the interaction table. I'm new to UI Builder and Workspaces, but I've been working with the platform view for years, so I'm use...
MANAGER HUB
Does anyone have a step by step video for Managers Hub Configuration
Reporting on Clicks on Manager Library
We are implementing the Manager Library portion of Manager Hub and are interested in tracking clicks to see what people actually viewing on the page to help us make future enhancements. I know you can look at Manager Hub metrics in User Experience An...
Checklist Option in HR Workspace
Hi Experts, We want to hide the checklist option from the HR case in the HR workspace : This option is enabled after upgrading the instance to the Utah release, any suggestions how to disable or hide the checklist from the sidebar options ? Best reg...
Create HR Criteria based on a manager's direct report's profile attributes
I am attempting to create an HR Criteria to show content to a manager if one of their direct reports has a certain attribute - in this case, their Location country: "If the manager user has at least one child user reporting to them with a Location co...
